Head of Customer Success & Growth
Listed on 2026-10-20
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Crystal Practice Management is seeking a player-coach to build and lead its Customer Success function. You will own retention and growth across a high-touch post-sale base and personally manage key accounts. You’ll craft health scoring, renewal plays, success plans, and Q cadence for scalable coverage.
You’ll hire experienced CS talent, develop a Jr CSM pathway, and implement a team-wide playbook that’s actually used, with strong emphasis on renewals and expansion.
Are you ready to take on the Head of Customer Success & Growth role at Crystal Practice Management?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head of Customer Success & Growth role in the description above.
We appreciate your interest in this position.
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