Danish Speaking Customer Service Agent - Sofia, Bulgaria

at Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

• Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry.
• Represent our premium clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed performance targets.
• Accurately document all customer interactions in the CRM system to track support trends.
• Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia.
• Participate in ongoing training to stay updated on product knowledge and service excellence.

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with our diverse team.
• Valid EU passport or residency status allowing you to work in Bulgaria.
• Proven experience in the customer support services industry is considered a strong advantage.
• Strong empathy, patience, and excellent problem-solving capabilities.
• Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria.

• Competitive Monthly Salary package.
• Fully Paid Training programs to ensure your success.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus based on your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.
• Career development and advancement opportunities within the customer support services sector.