Finnish Speaking Streaming Platform Support Representative

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnish-speaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we'd be thrilled to have you on board!

• Assist Finnish-speaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service.
• Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability.
• Guide users on utilizing the platform's features effectively to enhance their streaming experience.
• Document interactions and resolutions accurately within the CRM system.
• Work collaboratively with other teams to relay user feedback and suggest improvements to the platform.
• Keep current on platform updates and industry developments to provide informed and relevant support.
• Follow up with users to ensure their issues are fully resolved and satisfaction is achieved.

• Fluency in Finnish and English, both written and spoken.
• Experience in customer support or technical assistance, especially in the streaming or entertainment sector, is preferred.
• Understanding of streaming technology and user experience best practices.
• Strong analytical skills for effective problem solving.
• Exceptional communication skills with a focus on customer satisfaction.
• Familiarity with CRM systems or support ticketing tools is beneficial.
• Ability to work independently in a high-energy and fast-paced environment.