Order Entry Representative

We are a growing small business looking for a highly organized and detail-oriented individual to join our team as a Order Entry Representative.

Legend Lighting is a family owned lighting distributorship and design gallery serving homebuilders, interior designers, and homeowners in Austin, Texas, and the surrounding areas. Our company was founded in 2008 and has grown to 17 employees while building a strong reputation as a leader in our local marketplace and our industry.

The responsibilities for this position include:

• Provide email and telephone support to homebuilders and electricians specifically for lighting fixture orders for production/volume home builder clients
• Process and respond to customer requests for warranty issues, additional materials, etc.
• Investigate the cause of each customer support issue and provide feedback to the responsible team member
• Prepare and maintain job files by retrieving purchase orders and blueprints, resolving discrepancies, and processing work orders
• Enter customer orders into point-of-sale software
• Manage order changes and errors with customers and team members
• Communicate order status issues with field personnel and customers
• Work within detailed Microsoft Excel spreadsheets and workbooks
• Exercise basic administrative skills such as filing, labeling, copying, and scanning

We think you'll be a great Order Entry Coordinator if you…

• Have an eye for details, and you are well organized and dependable
• Communicate clearly and in a respectful and professional manner via email and phone
• Have a customer service heart
• Are patient and not quick to react
• Are investigative, inquisitive, and wants to understand the “why” behind errors or mistakes
• Exercise good judgement when balancing the needs of the customer with those of company
• Are an independent worker who prefers a structured routine with occasional "curveball" projects
• Understand the importance of giving and receiving useful yet respectful feedback
• Are a team player who can meet deadlines and work occasional overtime when necessary
• Have Strong Microsoft Office skills, especially Excel
• A background in construction or ability to read residential blueprints extremely helpful, but not required.

The hours for this position are Monday through Friday, 8AM to 5PM. We offer an hourly wage and access to insurance and 401k benefits after 60 days of employment. This role is located in our company office and is not a remote position.

We are a smoke-free workplace. Background investigation, MVR, and drug screening required.

Thank you for your interest.

#lighting #order entry

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