Customer Care Representative

Pierce Washington is seeking a Customer Care Representative to join our team in Mill Valley. This full-time, on-site position offers an excellent entry-level opportunity for individuals who enjoy helping people and delivering exceptional service experiences.

As a Customer Care Representative, you will serve as a key point of contact for customers, responding to inquiries, resolving concerns, and ensuring every interaction leaves a positive impression. You will work closely with team members to maintain high standards of customer satisfaction and contribute to the overall success of our organization.

We offer a competitive hourly pay rate of $30 - $35 USD, providing a strong foundation for a rewarding customer service career with room for growth and development.

• Respond to customer inquiries via phone, email, and in-person interactions
• Provide accurate information about products, services, and policies
• Resolve customer complaints and escal...
• Maintain detailed and accurate customer records
• Process orders, returns, and account updates efficiently
• Follow up with customers to ensure satisfaction and resolution
• Collaborate with team members to improve customer service processes
• Uphold company standards for professionalism and courtesy at all times

• High school diploma or equivalent required
• No prior professional experience required; entry-level candidates are welcome
• Strong verbal and written communication skills
• Patience, empathy, and a customer-first mindset
• Ability to remain calm and professional under pressure
• Basic computer proficiency and comfort with data entry
• Strong organizational and multitasking abilities
• Ability to work on-site in Mill Valley on a full-time schedule