Flight Operations Coordinator

Location: Remote

Employment Type: Full-Time

Schedule: Monday-Friday

Hours: Graveyard Shift, 11:00 PM - 7:00 AM Pacific Time

Experience: 2-5 years preferred

Our client is a fast-growing private aviation marketplace that makes flying private more accessible and affordable. The platform connects travelers with certified charter operators, offering discounted one-way private jet flights (known as "empty legs") alongside on-demand charter requests. Travelers can search, compare, and book entire aircraft directly online or through a mobile app, with no membership fees and no lengthy broker quote process.

Because private aviation runs around the clock, the company is expanding its flight operations team to remove capacity bottlenecks and move toward full 24/7 coverage. This role is a key part of that expansion, ensuring clients receive fast, polished, five-star support no matter what time their flight departs.

We are seeking a Flight Operations Coordinator to support private jet bookings and active trips during the overnight hours, serving as a reliable point of contact for clients and charter operators while much of the team is offline.

This individual will coordinate booking requests and confirmations with operators, communicate trip details and updates to clients, monitor upcoming and active flights, and respond quickly when schedules change, flights are delayed, or issues arise. The coordinator plays a critical role in protecting the client experience, making sure every traveler feels informed, supported, and confident from booking through landing.

The ideal candidate is a calm, articulate, and highly organized professional with indistinguishable U.S.

-level English fluency, who thrives in a fast-paced environment and is comfortable working with demanding, high-net-worth private jet clients.

• Serve as the overnight point of contact for private jet clients across phone, email, chat, and text.
• Deliver a polished, five-star client experience with clear, natural, and confident U.S.
  
  -level English communication.
• Respond promptly to client inquiries about bookings, itineraries, aircraft, and flight details.
• Handle demanding or time-sensitive client requests with a calm, professional, and solution-focused approach.
• Keep clients informed of any schedule changes, delays, or updates as soon as they occur.

• Process incoming booking and charter requests and coordinate availability and confirmation with charter operators.
• Confirm trip details such as departure times, airports, aircraft, and passenger information with both clients and operators.
• Communicate client needs and special requests to operators accurately and on time.
• Follow up with operators to keep pending requests moving toward confirmation.

• Monitor upcoming and active flights during the overnight shift to make sure trips run smoothly.
• Respond quickly to delays, cancellations, aircraft changes, or other disruptions.
• Help clients rebook or find alternative options when an operator cancels a flight.
• Escalate urgent or complex issues to the appropriate team members with complete context.

• Accurately document client communications, booking details, and trip updates in internal systems.
• Keep booking records and trip statuses up to date in real time.
• Prepare clear shift handoff notes so the incoming team can pick up open items without delay.
• Identify recurring client issues or process gaps and share them with the team.

• 2-5 years of experience in flight operations, travel coordination, concierge services, client…