Associate Customer Support Representative; Part-Time

At Day Smart, we invest in people who are curious about what’s next — for themselves and for the business. From skill-building and cross-functional projects to lateral moves that open new doors, growth here is shaped by you and genuinely supported. Your path is yours to define.

Day Smart is built on the belief that great work starts with genuine people. We celebrate individuality because we know diverse perspectives, real voices, and authentic collaboration are what make our products — and our team — genuinely great.
More about Day Smart

We are driven and guided by our four core values, which inform how we show up for one another and our customers. When we lead with our values, our customers thrive, and that’s what drives everything we do.

Our CUSTOMER IS OUR PRIORITY

We act on our
CURIOSITY

We all CONTRIBUTE TO THE WIN

Your safety is important to us!

We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions ase note that any legitimate communication regarding your application will come either from an official Day Smart email address
(ending in ) or directly through our Applicant Tracking System, Clear Co
.

Everyone is Welcome: Day Smart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender or gender identity, sexual orientation, national origin, disability, age, or veteran status.

Day Smart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.

Day Smart Beauty is a trusted partner to salons, spas, and tattoo studios, delivering innovative, cloud-based business management solutions backed by more than 20 years of industry expertise. Our platforms make it easy to manage scheduling, process payments, communicate with clients, and run marketing campaigns. By simplifying daily operations, Day Smart Beauty empowers professionals to save time, reduce no-shows, and focus on what matters most: their craft, their clients, and growing their business.

We’re actively growing our Day Smart Beauty Support team to strengthen our omni-channel coverage and deliver exceptional support when and how our customers need it most. This role is ideal for someone who thrives in a phone-first, fast paced support environment, enjoys solving problems in real time, and is confident guiding customers through Day Smart Beauty’s software with clarity and warmth.

You’ll primarily work a Monday–Friday schedule, with rotating weekend and holiday coverage as part of a collaborative team, ensuring consistent, high-quality support across phone, chat, and email. As we continue to build and evolve our support model, this role offers the opportunity to make a meaningful impact on both the customer experience and how our support operations grow.

Note:
This is a part-time position, with an expected schedule of 25 hours per week.

Responsibilities:

• Provide superior customer service to Day Smart customers via phone, chat, and email.
• Field trouble-shooting questions with an emphasis on inbound/outbound phone channels, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
• Field general use questions about our software and additional services.
• Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
• Assis…