Specialized Roles:
Customer Operations Specialist; Chinese-speaking
Job in
Austin, Travis County, Texas, 73301, USA
Listing for:
Evateck LLC
Full Time
position
Listed on 2026-11-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do- Provide chat and email operations in fluent Korean
- Apply appropriate honorifics and Korean business service etiquette
- Resolve operational issues efficiently while documenting feedback
- Meet CSAT and response time targets
- Native or C1+ Korean + B2+ English
- 1+ years in customer operations
- Strong written communication and customer empathy
- Flexibility for shift work covering KR business hours
- Experience in gaming, iGaming, or e-commerce operations
- Familiarity with Zendesk, Intercom, or Freshdesk
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
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