Treatment Plan & Patient Care Coordinator

Transcend Dental Health | North Austin, TX

Full-Time | $22–$28 per Hour + Performance-Based Bonus Opportunities

Transcend Dental Health is a holistic and biological dental practice located in North Austin, Texas. We are dedicated to providing exceptional dental care through a whole-body approach, emphasizing prevention, patient education, and personalized treatment.

As our practice continues to grow, we are seeking a motivated, personable, and results-driven Treatment Plan & Patient Care Coordinator to join our team.

This position is ideal for someone who enjoys connecting with patients, excels at phone communication, and is passionate about helping individuals move forward with their recommended dental treatment.

The primary focus of this role is proactive phone outreach, treatment plan follow-ups, and helping patients schedule and complete their recommended care.

Our ideal candidate is confident, organized, compassionate, and comfortable discussing treatment recommendations, financial options, and scheduling opportunities while maintaining a positive patient experience.

• $22–$28 per hour
  , based on experience and qualifications

• Performance-Based Bonuses: Additional earning opportunities through a commission-based incentive structure tied to treatment scheduling and completed treatment

• Paid bi-weekly

• Opportunities for professional growth and advancement

• Supportive Team Culture: Work alongside professionals who value teamwork, collaboration, and mutual respect.

• Patient-Centered Philosophy: Help patients understand their treatment needs and make informed decisions about their oral health.

• Holistic & Biological Dentistry: Be part of a practice that emphasizes the relationship between oral health and overall wellness.

• Rewarding Compensation: Competitive hourly pay with opportunities to earn additional income based on performance.

• Professional Development: Grow your communication, patient coordination, and treatment presentation skills.

• Positive Work Environment: Join a calm, organized, and welcoming practice that values professionalism, integrity, and exceptional patient care.

Treatment Plan Follow-Up & Patient Outreach (Primary Responsibility)

• Conduct daily outbound phone calls to patients with outstanding, unscheduled, or incomplete treatment plans.

• Follow up with patients who have received treatment recommendations but have not yet scheduled their appointments.

• Clearly communicate the importance of recommended treatment and help patients understand the benefits of timely care.

• Address patient questions, concerns, and common barriers to scheduling with empathy and professionalism.

• Maintain consistent communication with patients through phone calls, text messages, and emails.

• Reconnect with inactive patients and encourage them to return for recommended treatment.

• Identify opportunities to fill available appointment times by contacting patients with pending treatment.

• Build strong patient relationships through friendly, confident, and professional communication.

Treatment Coordination & Scheduling

• Review existing treatment plans and assist patients with understanding recommended procedures, treatment phases, and associated costs.

• Coordinate with the clinical team to clarify treatment recommendations and priorities.

• Help patients schedule appointments and coordinate multi-visit treatment plans.

• Discuss available payment options, financing programs, and applicable financial arrangements.

• Follow up on treatment estimates and financing inquiries to help patients move forward with care.

• Work closely with the scheduling and front office teams to maximize appointment availability and…