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Remote Dental Call Center Treatment Coordinator Implant and Cosmetic
Job in
Austin, Travis County, Texas, 73301, USA
Listed on 2026-11-06
Listing for:
Empower Dental Group
Full Time
position Listed on 2026-11-06
Job specializations:
-
Dental / Dentistry
Dental Office
Job Description & How to Apply Below
- Bonus based on performance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Empower Dental Group is a growing multi-location dental group in Los Angeles with a steady flow of full-arch implant (All-on-X) and cosmetic veneer leads from our marketing. We are hiring a Remote Call Center / Treatment Coordinator who owns these high-ticket leads from first contact to booked consultation to signed case. This is a sales-and-care role, not a front desk role.
You will work directly with our doctors and marketing team.
- Respond to new implant and cosmetic inquiries within minutes by phone, text, and email, and book consultations
- Run a disciplined follow‑up cadence on every lead until they book or close out
- Pre‑qualify patients: dental history, goals, smile expectations, budget, and financing readiness
- Present full‑arch implant plans ($25K-$60K+) and veneer / smile makeover plans ($10K-$40K) and the financial options with confidence
- Walk patients through third‑party financing (Proceed, Cherry, Sunbit, Care Credit) and in‑house plans
- Coordinate consult logistics with the office team, confirm appointments, and reduce no‑shows
- Track every lead in our CRM and report weekly on booked, shown, and closed cases
- Maintain HIPAA compliance in all patient communication
- 3+ years as a dental treatment coordinator or dental call center / scheduling coordinator, with direct experience presenting and closing implant, full‑arch, or cosmetic / veneer cases
- Comfortable discussing five‑figure treatment fees and handling objections
- Experience with dental financing partners and pre‑qualification
- Dentrix or Open Dental, plus a CRM (we will train on ours)
- Fast, organized, and self‑managing; this is a remote position and you will be measured on results
- Reliable home office, quiet environment, and strong internet; available during Pacific business hours
- Bilingual (Spanish, Armenian, Farsi, or Russian) is a plus
- $25-$35 per hour base, depending on experience
- Bonus per consultation booked and per case started
- Health benefits and paid time off
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