Head of Product

About Reflex

Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex will look like the largest retail workforce in the world without owning a single store.

More than sixteen million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.

Reflex addresses this problem through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform enables stores to flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We’re scaling fast with some of the most notable brands in retail and are live in over 1,200+ active stores in the US.

This is a structurally complex, two-sided marketplace with real-world operational constraints. Reflex has demonstrated that the model works, with national retailers, growing marketplace liquidity, and rapid expansion. Backed by leading investors and operating at the Series A stage, the company is now focused on building durable systems that scale.

Notable Investors:
Indicator Ventures, Canaan Partners, Precursor Ventures, Sugar Capital, ATX Venture Partners, Clutch VC, Active Capital, Red Swan Ventures, Gaingels, and several industry thought leaders.

Reflex is hiring its first Head of Product to own product vision, execution, and long-term evolution.

This is a foundational builder role, not a caretaker position. You will partner directly with the Founder/CEO, lead an existing product team, and work in tight collaboration with an engineering team of approximately 5-8 engineers. There is no CTO layer today, and this is a high-visibility role, including Board/Investor exposure.

You will be accountable for what Reflex builds, why it builds it, and how those decisions compound over time.

Your mandate is to turn Reflex into a data-driven product company with durable competitive advantages.

You will be responsible for:

• Designing systems that convert marketplace activity into actionable intelligence
• Leveraging proprietary data (worker performance, demand volatility, incentives, fulfillment reliability) to improve matching, forecasting, and retention
• Architecting marketplace systems that scale workforce reliability, trust, and liquidity
• Driving system-level solutions rather than incremental feature delivery
• Exploring practical applications of ML and GenAI to improve marketplace efficiency and retailer operations

This role requires hands‑on ownership and fast, high-quality decision-making.

You should expect to:

• Personally lead the most critical initiatives from problem definition through delivery
• Work daily with exec team & engineering on priorities, tradeoffs, and technical direction
• Move quickly while maintaining a high bar for quality and leverage
• Spend time close to retailers and workers to understand real-world behavior
• Use data to inform decisions, paired with strong judgment and clear priorities

Reflex has validated its model and is scaling rapidly. At the same time, marketplace complexity is increasing.

Decisions made in the next product strategy phase will determine whether Reflex compounds its advantage or accumulates long-term friction. This role exists because product leadership at this stage is decisive.

• A clear and opinionated product philosophy guides decisions
• Marketplace health is measurable, predictable, and improving
• Core systems scale without constant intervention
• Engineering velocity increases due to sharper priorities and better sequencing
• Product is a trusted driver of company strategy, not just execution

We are looking for an exceptional product builder and leader with high standards.

You likely bring:

• 8+ years building software products, including senior product leadership experience
• Experience with marketplaces, complex systems, or data‑intensive products
• A track record of personally shipping…