Senior Physician Referral Liaison

Senior Physician Referral Liaison

Join to apply for the Senior Physician Referral Liaison role at Texas Children's Hospital

We are searching for a Senior Physician Referral Liaison to work with Texas Children's Care Network, a clinically integrated network – someone who works well in a fast-paced setting. In this position, you will be responsible for the professional business development of targeted physicians to drive referrals to Hospital through strategic account management, account migration and acquisition, and exceptional service and support.

Think you’ve got what it takes

• Develops and executes strategic action plans targeted toward physicians and their staff, to acquire, grow and nurture strong relationships that ultimately drive profitable referrals.
• Performs as liaison between the hospital and community-based referring physicians.
• Communicates and conducts personal visits regularly to referring physician offices to develop and maintain strong relationships with referring physicians and their office staff. Assists in building marketing programs and communication plans designed to improve physician loyalty, drive account migration and acquisition, enhance referral profitability.
• Ensures management of all functions related to problem resolution, identifying problems or concerns and offering exemplary service as the interface liaison to help drive resolution to referral issues.
• Maintains complete and accurate physician records and inputs into the customer relationship management (CRM) program , in a timely manner.
• Coordinates referring physician meetings with specialists and/or representatives from Texas Children’s Hospital.
• Informs senior management of important referring physician, community and corporate issues.
• Develops an in-depth knowledge of the services offered at Texas Children’s Hospital and the appropriate process for implementation of referrals and authorizations.
• Develops and implements education opportunities sponsored by Texas Children’s Hospital, targeted to referring physicians.
• Implements marketing plans and programs targeted to physicians in their territory and represent Hospital at targeted physician conferences.
• Manages both data gathering and data reporting for assigned territory demonstrating effectiveness in driving referrals and revenue.

• Bachelor's degree in business, marketing, communications, or a related field.
• 5 years’ experience in physician marketing, customer relationship management, or sales/account management.

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research;
Texas Children’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births;
Texas Children’ s Hospital West Campus, a community hospital in suburban West Houston;
Texas Children’ s Hospital The Woodlands, the first hospital devoted to children’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’ s Health Plan, the nation’ s first HMO focused on children;
Texas Children’ s Pediatrics, the largest pediatric primary care network in the country;
Texas Children’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is…