Website and Communications Specialist

Join to apply for the Website and Communications Specialist role at Texas Department of State Health Services
.

Location: Austin, TX 78756

Functional

Title:

Website and Communications Specialist

Job Title: Program Specialist IV

Agency: Dept of State Health Services

Department: Newborn Screening

Posting Number: 12170

Closing Date: 01/02/2026

Posting Audience: Internal and External

Occupational Category: Arts, Design, Entertainment, Sports, Media

Salary Group: TEXAS-B-20

Salary Range: $4,300.00 - $5,700.00

Pay Frequency: Monthly

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: Austin

Job Location Address: 1100 W 49TH ST (RDM)

Other Locations: Austin

MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief

Job Description:

Under the supervision of the Newborn Screening Special Projects Manager, this position is responsible for providing complex website and communications consultation and technical assistance for the Newborn Screening (NBS) Unit. The unit includes case management for the newborn hearing screening, blood spot screening for inherited disorders, screening for critical congenital heart disease and NBS benefits program. Work involves coordination NBS website activities such as maintenance, monitoring, and updates.

Monitors effectiveness of NBS website to improve user experience. Works with the NBS Laboratory staff to improve consistency between the messaging of the two areas. Reviews and modifies published materials and website information. Coordinates distribution of all educational materials and brochures to requesters. Collects data on website use and tracks requests for a variety of educational materials to help guide program decisions.

Responds to calls from the unit's toll-free number and to website inquiries, including orders for educational materials. Ensures the website and all educational materials are universally accessible and meet DSHS guidelines. Assists in developing posters, marketing materials, brochures, and other written materials using Microsoft Word, Adobe Acrobat, PowerPoint and other applications. Maintains distribution lists for periodic mass mailings. May provide support to grant-related activities including grant application responses and preparation of reports.

Works with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

• Maintains, updates, and monitors all website activities for the NBS Unit, including NBS clinical care coordination, Texas Early Hearing Detection and Intervention, and NBS Benefits. Works closely with the agency Webmaster to ensure compliance with agency policies regarding website postings. May assist in implementing new web technologies. Works with the NBS laboratory and the NBS clinical care coordination program to ensure consistency of program information across areas.
  
  Prepares management reports and tracking systems regarding the user experience, accessibility, and formatting of all sections of the NBS website.
• Works with stakeholders to create and update documents, printed materials, and forms. Focuses content and presentation to the intended audience. Collaborates with the Office of Communications and other agency departments to produce professional and effective work products.
• Oversees inventory of printed materials. Documents distributed printed materials to forecast needs and ensure adequate inventory. Provides technical assistance to healthcare providers regarding completion of forms. Responds to related inquiries via the NBS toll‑free number and website. Ensures all educational materials are available on the NBS website. Prepares and distributes NBS program updates or newsletters to blood‑spot submitters and related health professionals.
  
  Maintains and routinely updates mailing lists of submitters and specimen collection facilities, physicians, and hospitals using Excel or similar programs. Periodically requests address updates to all subscriber mailing lists to ensure receipt of NBS educational information.
• Provides support for…