Enrollment Navigator

This position provides personalized guidance and support to prospective High School Seniors and new applicant students throughout the enrollment process. This position facilitates the transition of high school graduates and other new student populations into college. The Enrollment Navigator conducts outreach to high school graduates and new applicant students, assists with admissions, financial aid, testing, advising, and other enrollment requirements, removes barriers for enrollment, maintains accurate student records in the college’s CRM , and provides exceptional customer service while ensuring compliance with FERPA and institutional policies.

Provides academic advisement, financial aid application, scholarship application, and admission application assistance to high school caseload and new student applicants. Collaborates with high school counselors, teachers and administrators to conduct recruitment initiatives, classroom presentations to seniors and their families about various academic and workforce programs. Manages a caseload of high school seniors by providing guidance on graduation requirements, reverse transfer opportunities, and college matriculation pathways.

Counsel students in the general student population and special populations, including Veterans, academically at risk, Transfer, Bachelors, online students, Athletes, Grant initiative cohorts, and International Students. Under the guidance of the Coordinator of Enrollment Services, facilitates the successful transition of high school seniors into first-time-in-college ( FTIC ) students. Regularly runs data reports to accurately assess prospective student caseloads utilizing Salesforce CRM system.

Collaborates with Coordinators, Deans and Program Chairs to organize presentations and other initiatives as requested by the districts. Communicates efficiently with prospects, their families, and district personnel via phone, email, or in person. Travels 80% of the time in and out of the service area to attend district related events. Offers presentations in accordance to the needs of prospective students including but not limited to online through TEAMS or Zoom, via phone or email.

Presents information about financial aid, degree options, college admissions, and student life to prospective students and their parents. Develops and facilitates workshops and presentations using PowerPoint and other media solutions. Develops, builds, and maintains cordial relationships with assigned high schools, school districts, and other community organizations. Designs and requests marketing materials with the guidance marketing office. Develops and implements strategies to streamline the enrollment process for new applicants.

Schedules and conducts campus tours and presentations for individuals and groups. Collaborates with the Coordinator of Enrollment Services to develop annual plans for departments using data generated within the office and from the College to implement recruiting strategies. Is responsible for maintaining their data and managing time to ensure that communication with their caseload is completed in a timely manner in accordance to the institution’s expectations.

Ensures compliance with SEVIS and other applicable immigration regulations, including determining eligibility of student visas and reviewing correspondence and issuing immigration documents. Verifies/certifies reports, files, enrollment status, records, and applications within FERPA guidelines. Participates in preparing for and facilitating student recruitment workshops and presentations. Assists with preparation and production of new student orientation and College commencement exercises. Maintains awareness of…