Play & Learning Specialist

Description

Description
Classification: Hourly (Tuesday-Saturday, (9:30AM - 5:30PM)
Status: Full-Time
Salary: $18.50-$19.50/Hour

Thinkery is where Austin’s children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. We believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for children to develop problem-solving skills, critical thinking, and curiosity about the world around them. Our exhibits and programs encourage children—alongside their caregivers—to solve creative challenges, explore a variety of materials, and to develop new ways to complete unfamiliar projects.

Through these activities, children gain the tools and confidence to develop and grow into enthusiastic, creative, lifelong STEAM learners and thinkers.

Position Summary

The Play & Learning Specialist (PLS) is Thinkery’s champion of playful STEAM learning! This customer-facing role actively models and promotes play-based STEAM learning on the museum floor, in the makerspace, and during programs. As a model facilitator and mentor, the PLS ensures every guest enjoys a high-quality, engaging, and welcoming experience. Must have strong alignment with Thinkery's core values of playfulness, collaboration, innovation, and belonging.

By fostering positive, joyful interactions, the PLS contributes to a culturally fluent environment that inspires curiosity, creativity, and exploration for all guests.

Requirements

ESSENTIAL FUNCTIONS

• Model Play-Based STEAM Learning:
  Exemplify Thinkery’s approach to play-based STEAM learning by engaging with museum guests—both children and adults—from diverse backgrounds with a playful, energetic, friendly, positive, and professional demeanor.
• Mentor and Inspire Staff:
  Serve as a role model for Museum Experience staff by demonstrating effective facilitation techniques and playful learning approaches. Encourage and support staff during pre/post shift meetings and offer in-the-moment guidance and redirection, while collaborating with coordinators and managers to help staff reach their full potential.
• Engage with Caregivers:
  Actively interact with caregivers of young guests, discussing their child’s learning experiences and sharing relevant resources to support continued learning at home.
• Proactively Enhance Joyful Learning Experiences:
  Assess daily guest needs and make immediate decisions about programming and materials to create joyful and engaging learning experiences for all Thinkery guests. Provide the highest level of customer service and model exemplary service behaviors for all staff.
• Ensure Safety and Welcome:
  Maintain a safe, welcoming environment by upholding museum policies and procedures.
• Facilitate Clear Communication:
  Act as a direct link between administrative and floor staff, effectively sharing programming details, policy updates, changes, upcoming events, and opportunities to ensure seamless operations.
• Resolve Guest Issues Promptly:
  Address and resolve guest issues, collaborating with relevant teams to ensure effective solutions to reduce customer effort.
• Collaborate Across Teams:
  Work closely with all Thinkery Experience teammates to meet the organization’s daily, weekly, and quarterly goals, ensuring a cohesive and successful museum experience.
• Model Core Values:
  Model and promote the museum’s core values, emphasizing playfulness and belonging.

Other Responsibilities

• Schedule and availability reflects that the organization is a 7-day-a-week operation. Staff are expected to work weekends and holidays. Occasional duties outside of/in excess of regular work week schedule during seasonal high-volume times.

Knowledge, Skills & Abilities

• Must be playful, with a sense of humor desired.
• Comfor…