Revenue Cycle Managed Services, Senior Trainer

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit

Impact Advisors is seeking an experienced Senior Trainer, Revenue Cycle Operations to deliver and sustain effective training for Revenue Cycle Managed Services (RCMS) teams across client environments. The role’s primary responsibility is to prepare onshore and global team members to perform their assigned responsibilities accurately, consistently, and confidently. The Senior Trainer facilitates new-hire, client-specific, system, workflow, refresher, and remediation training. This individual develops and maintains the materials needed to support established training programs and operational requirements, including presentations, facilitator guides, learner materials, exercises, knowledge checks, and performance-support resources.

Because effective training must be grounded in clear and accurate operational standards, this role also requires strong technical-writing skills. The Senior Trainer creates and maintains detailed, step-by-step operational documentation, including Situation Response Guides (SRGs), Standard Operating Procedures (SOPs), job aids, process maps, decision trees, quick-reference guides, and role-based work instructions as needed. The role partners closely with Operations, Quality, Content Management, client stakeholders, and subject matter experts to ensure training and documentation reflect the same approved workflows and performance expectations.

• Deliver engaging instructor-led and virtual training for onshore and global revenue cycle teams.
• Facilitate new-hire onboarding, client-specific training, system training, workflow training, refresher training, cross-training, and targeted remediation.
• Explain complex revenue cycle workflows, system actions, payer requirements, policies, and client expectations in clear, practical language.
• Lead demonstrations, guided practice, scenario-based exercises, hands-on application, and learner discussion.
• Adapt facilitation techniques based on learner experience, role, delivery environment, and subject complexity.
• Evaluate learner comprehension and operational readiness through observation, practice activities, knowledge checks, assessments, and performance-based validation.
• Provide constructive feedback, coaching, and reinforcement, and communicate readiness concerns or recurring knowledge gaps to appropriate stakeholders.
• Support train-the-trainer activities by preparing facilitators and operational leaders to reinforce learning consistently.

• Create, revise, and maintain detailed operational documentation, including SRGs, SOPs, job aids, process maps, decision trees, quick-reference guides, and role-based work instructions.
• Observe process demonstrations and interview subject matter experts to capture operational workflows accurately.
• Translate complex revenue cycle processes into clear, logical, step-by-step instructions that enable team members to perform assigned responsibilities independently.
• Document system actions, decision points, business rules, exceptions, dependencies, escalation paths, and client-specific requirements.
• Validate documentation with operational and client subject matter experts to confirm accuracy, completeness, and usability.
• Apply established templates, terminology, formatting, approval processes, content standards, and version-control requirements.
• Maintain alignment between operational documentation, training materials, and the approved workflow.

• Partner with Quality and Operations to review audit findings, performance trends, recurring errors, learner feedback, and operational changes that may indicate a training or performance-support need.
• Deliver targeted refresher or remediation training in response to validated knowledge and skill gaps.
• Recommend updates to training materials or operational documentation when recurring questions, process ambiguity, or performance gaps are identified.
• Gather and incorporate feedback from learners,…