Trainer, Training Instructor ​/ Specialist

Location: Remote / DOL-NCC Support Environment

Systems Integration, Inc. (SII) is seeking Dedicated Training Support personnel to design, develop, deliver, evaluate, and maintain training programs for DOL-NCC staff. This role supports new-hire training, refresher training, continuing education, training records, and training effectiveness analysis.

• Design, develop, evaluate, and deliver training programs for all staff levels.
• Evaluate the applicability, accuracy, and quality of training programs.
• Complete needs assessments to identify future training requirements.
• Provide guidance to staff on continuing education and skill development.
• Design course manuals, support materials, tools, job aids, and system training resources.
• Schedule classes and perform administrative duties related to training delivery.
• Maintain training records and a training materials library/database.
• Maintain a database of subject matter experts where applicable.
• Conduct surveys of training and equipment needs.
• Conduct follow-up studies to determine training effectiveness.
• Prepare formal reports and correspondence related to training activities.

• Experience developing and delivering adult-learning, customer service, contact center, or systems training.
• Ability to create online, in-person, and computer-based training materials.
• Strong facilitation, writing, documentation, and communication skills.
• Ability to maintain organized training records and materials repositories.
• Must satisfy applicable background investigation requirements before supporting DOL-NCC work.
• Experience supporting Salesforce, Genesys, CRM, knowledge-base, or government contact center training.
• Experience creating assessments, simulations, job aids, and role-play exercises.