Enablement Specialist, Solutions Engineering

About the Role

The Enablement Specialist, Solutions Engineer is a highly motivated, proactive professional responsible for designing, delivering, and continuously improving onboarding and ongoing education programs for Solutions Engineers worldwide in alignment with strategic priorities set by senior leadership.

Hybrid in Austin, TX or Tampa, FL (office 3 days per week Mon Tue Wed)

Global position with flexibility throughout the month and may involve travel ~10%

• Develop, deliver, and continually refine comprehensive Solutions Engineer onboarding programs that reduce manager involvement and accelerate time to productivity
• Build and maintain standardized training curricula for technical skills, including deep product knowledge, technical demos, proof-of-concept delivery, and solution architecture
• Partner with Revenue Enablement to ensure Solutions Engineers develop necessary communication and sales skills, including discovery, objection handling, and competitive positioning
• Create ongoing education programs for product releases, new features, and competitive intelligence to keep the Solutions Engineering team current and effective
• Actively engage with Solutions Engineering leadership and team members to identify opportunities for improvement that can be addressed through training and documentation initiatives
• Build and maintain the Solutions Engineering training library, with a specific focus on materials geared toward product expertise and technical demonstration best practices
• Proactively review deal activity, calls, and Slack channels to identify training opportunities related to discovery techniques, demo effectiveness, technical positioning, and objection handling
• Track metrics and gather feedback to continuously improve enablement effectiveness and measure impact on revenue contribution
• Establish and maintain a measurement framework for training effectiveness, including time to productivity, certification completion, and performance correlation
• Participate in Solutions Engineering team meetings to proactively gather information on training needs and identify knowledge gaps
• Continuously iterate on and improve new-hire ramp programs to drive world-class Solutions Engineering performance
• Fiercely advocate for Solutions Engineering needs to support a world-class customer experience and achieve key business targets
• Build strong relationships across all stakeholder groups
• Other duties as assigned

• High performing, agile thought leader with a passion for enablement and development
• Outstanding presenter and public speaker with ability to engage technical audiences
• Strong technical writing skills with ability to create clear, actionable documentation
• Ability to coach and mentor Solutions Engineers on both technical and sales skills
• Experience developing training programs that drive measurable business outcomes
• Strong analytical skills with ability to track metrics and demonstrate ROI of enablement initiatives
• Prior basic video editing experience preferred
• Experience authoring LMS courses strongly preferred
• Prior experience in high-growth SaaS environment, particularly in pre-sales or Solutions Engineering and preferably across multiple geographies
• Deep understanding of Solutions Engineering workflows, including demos, POCs, and technical sales cycles
• Strong demonstrated ability to work with cross-functional teams including Sales, Product, and Engineering
• Prior experience with enablement platforms (e.g., Work Ramp, Highspot) preferred
• Experience with demo environments and technical enablement tools preferred

• Bachelor’s degree preferred
• At least 3 years’ experience in a Solutions Engineering, Sales Engineering, or technical pre‑sales role
• Experience in training facilitation and enablement using a variety of outlets: virtual, written, and in‑person
• Prior experience building or contributing to enablement programs in a scaling organization strongly preferred
• Track record of improving team productivity and reducing time‑to‑ramp for technical roles

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