Operations Engineer III - Senior TechOps Engineer

Title: Operations Engineer III - Senior Tech Ops Engineer

Location: Remote, US

Operations Engineer III Operations (Senior Tech Ops Engineer)

Location: USA - remote

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organisations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management.

Our user‑centric approach provides a holistic, real‑time view of healthcare operations, connecting disparate information across the enterprise thus giving organisational leadership the contextualised data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fuelled by organic and inorganic growth that brings together the brightest minds and the latest technology including AI – to deliver marketing‑leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare.

Join us as we work towards our vision of safer, better healthcare for all.

TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified approaches that strengthen our collective impact on healthcare safety.

RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world‑class outcomes that reflect our commitment to healthcare transformation.

LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex landscapes more navigable for our teams and clients.

DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organisation whilst maintaining daily focus on systematic progress that enhances our data maturity.

As an Operations Engineer III, you will optimize data migration and archival implementation workflows by analyzing processes, identifying inefficiencies, and implementing improvements that elevate team productivity and quality by looking at our implementation process with a software engineering lens. Leveraging your expertise, you will collaborate with engineering, product, and leadership teams to deliver help automate and modernize ETL/ELT processes. Your work includes mapping workflows, producing analysis documentation, and supporting process and system improvements.

Your contributions will directly influence immediate project outcomes and operational excellence within the engineering function. This position will serve as the equivalent of a Forward Deployed Engineer (FDE), except the "customer" is our own implementation team.

• Analyze implementation workflows and operational data to identify process inefficiencies and propose targeted improvements.
• Document process bottlenecks and articulate clear optimization requirements for engineering operations teams.
• Implement advanced analysis techniques to support continuous workflow enhancement and uphold process quality standards.
• Provide first‑line triage and resolution for migration and archival pipelines.
• Diagnose and remediate ETL, extraction, and scripting issues including SQL tuning, query optimization, indexing, partitioning, and job orchestration.
• Escalate to development/tooling teams only with clear reproduction steps, impact analysis, and proposed resolution paths.

• Deploy and maintain engineering tools, automation systems, and integrations…