Senior Field Application Engineering Manager Enterprise and Hyperscalers, North America

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture.

We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.Together, we advance your career.

THE ROLE:

We are seeking a senior engineering manager to lead our Enterprise and Mega Data centre Team within the Centre of Excellence group, as part of Field Application Engineering. The role broadly involves managing a team that

• works with customers and partners in support of RFP-driven requests. Providing hands-on support to customers and partners to enable their workloads to run on AMD ‘Instinct’ GPUs. Delivering workshops and training.
• broader engineering investigations to understand both performance and characteristic performance across popular and customer-specific workloads. Understand competitive positioning
• creating a body of technical documentation of AI performance on AMD hardware to support the Field Application team, partners, and customers

You will be steering a team of senior FAE specialists working on some of the biggest names in Silicon Valley and in Enterprise. Therefore the successful candidate will have already managed a number of direct reports in an engineering team.

Reporting to Senior Director level, you will ensure strong account qualification and will capture risks/blockers and seek to manage them to through your internal network within AMD.

The role is based within North America and will require some travel to customers and conferences both nationally and internationally.

THE PERSON:

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• Established track record as a technical manager
• Understands performance impact for customers at systems, middleware and software levels
• Strong capability to manage customers and overcome challenges
• Strong positive can-do attitude willing to do what is necessary and lead others in the wider FAE team and other colleagues. Continually proactive and anticipate future requests on the team
• Excellent verbal and written communication skills, with crisp reporting upwards
• Ability to travel both domestic and international, approximately 10-20% over a year

KEY RESPONSIBILITIES:

• Support winning new business. Strong ability to influence customer, qualification and Proof of Concept definition through your team. Supporting AMD partners in pursuit of win
• Working closely with the business owners to VP level on your teams accounts. Building a strong engineering network within AMD to resolve issues
• ‘Owns the accounts’. Monitoring of progress on accounts within your team on recurring basis. Understanding strengths, weaknesses, and key issues. Seeking progress within your AMD network. Providing weekly readouts to the business.
• Ensuring your team perform Proof of Concepts and demonstrate first degree of viability to customer/AMD engineering; documents work through whitepapers, blogs; meeting sales and POC targets
• Proactive engagement across AMD teams: GPU/CPU/Network Business Units, Engineering, Architecture, Platform, Software, and Product Development teams providing feedback and leadership from the field on requirements.
• Assist in creating Total Cost of Ownership models to aid pricing with bid desk
• Runs to the problem and proactively assists colleagues and other teams

PREFERRED EXPERIENCE:

• Managed a technical team of engineers.
• Strong technical program management, both managing accounts and also ‘reporting upwards’ to your management chain.
• Presales experience, solution architecture
• ‘Hands-on’ technical engineering background
• Experience with Cloud Service Providers e.g. Azure, AWS,…