Production Service Engineer

Production Service Engineer#9136

Austin, Texas, United States Apply### About Advantest Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.
Our Purpose & Values:  Mission:
Improve lives through advanced technologies and customer-focused innovation.  Vision:
Be the most trusted and valued test solution provider in the semiconductor value chain.
Core Values:  I
- Innovation is our Lifeblood  N
- Number One is Our Aspiration  T
- Trust is our Foundation  E
- Empowerment is Our Motivation  G
- Global is our Reach  R
- Respect is our Heart   I - Inclusion and Diversity is Our Commitment  T
- Teamwork is our Approach  Y
- Yes is Our Attitude    Why Join Us    At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.
We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.###

Job Description The Production Service Engineer is responsible for managing customer accounts, with an emphasis on after-sales support for both local and international clients. Their goal is to ensure customers have a positive experience and are fully satisfied with our products. Responsibilities include supporting production by improving yield, resolving issues in test programs, and overseeing equipment installation or relocation. The PSE also handles on-site repairs and completes field change orders (FCO), providing comprehensive support to customers throughout the entire lifecycle of their products.

Responsibilities:
* Deliver post-sales service support for Advantest’s automated test and handling products, including tasks such as troubleshooting production test programs, resolving test issues, and overseeing acceptance and upgrades.
* Provide thorough engineering and technical assistance, with an emphasis on debugging both test programs and hardware to maintain peak performance.
* Recommend enhancements and solutions to improve production yield and help test operations maximize equipment utilization.
* Offer support for license management matters for customers locally and globally.
* Work with the Service Sales team to identify and pursue opportunities for in-house solution-focused business.
* Ensure all service contract deliverables are met according to required standards.
* Give technical feedback to the factory to aid product improvements and new design development.
* Provide consultancy services to customers to boost equipment efficiency and performance.
* Support and potentially manage the integration of equipment into customer factory automation systems.
* Assist or lead technical projects, solving customer problems efficiently and effectively.

Other Responsibilities:

* Working within established policies, processes, and procedures, delivering hardware support services for Advantest’s Handler and integrated ATE system solutions.
* Solve complex problems related to system uptime or availability.
* Failure data and parts usage analysis (Excel).
* Strong teamwork and communications with local support team members and management.
* Respond to all hardware technical support needs from the assigned account(s).
* Ability to ‘work-to-completion’ upon short notice which requires working overtime.
* Timely and accurate completion of all administrative tasks associated with the task performed.

Physical Requirements:

* Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.
* Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.
* Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).
* System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.### Requirements

Qualifications:

* Bachelor's degree in Electronics Engineering, Electrical Engineering, or a related field.
* 4-6 years of experience in the…