Ticket Office Assistant

Join to apply for the Ticket Office Assistant role at The University of Texas at Austin
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Position Details:

• Hiring Department:
Intercollegiate Athletics

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Hours:

19 per week (expected to continue until Nov 21, 2025)

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Location:

Austin, TX

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Start Date:

Immediately

• FLSA Status:
Non‑Exempt

• Build and strengthen customer relations with fans of Texas Athletics.
• Assist with daily inbound communication via phone, online chat, and email.
• Participate in the programming, charging, and placing of ticketing pedestals and handheld scanner placements for athletics events.
• Provide daily email and troubleshooting for the Texas Sales & Service team.
• Aide in ticketing system maintenance and projects.
• Support gameday ticket office duties as needed.
• Perform other duties as assigned.

• High school diploma or GED.
• Must be available for varied hours, including mornings, afternoons, evenings, and weekends.
• Must have computer skills and experience.
• Demonstrate ability to take and accurately follow instructions.
• Must maintain a friendly, service attitude at all times.
• Must be authorized to work in the U.S.
• Relevant education and experience may be substituted as appropriate.

• Previous work experience in ticketing operations.
• Knowledge of Paciolan ticketing system is a plus.

• $15.00+ depending on qualifications and experience.

• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.

• Work is offered on a weekly basis.
• Work opportunities occur at all times of the day and evening and on weekends.

• Resume/CV.
• 3 Professional References.

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

The University of Texas at Austin will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to compensation information of other employees or applicants as part of their essential job functions cannot disclose pay information unless required by law or official investigation.

If hired, the employee must complete the federal Employment Eligibility Verification I‑9 form and present acceptable documents proving identity and authorization to work in the United States within three days of hire.

The University of Texas at Austin uses E‑Verify to check work authorization of all new hires effective May 2015. The university’s E‑Verify r is 854197.

Employees may be required to report violations of Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act. All prospective employees are notified of the availability of the Annual Security and Fire Safety report.