ER Liaison

ER Liaison

$22 - $24.50/hr. | Austin Veterinary Emergency & Specialty | Austin, TX

At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we’re hiring for multiple positions across departments. We’re seeking highly skilled, self‑motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.

• $22 -$24.50/hr
  . based on experience

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

• Full Time
  • Sunday - Tuesday
  • 7:00am – 7:00pm

Our Liaisons serve as the vital communication link between our doctors and clients. They handle client phone calls, emails, and questions while helping support the flow of the doctor’s day and keeping their schedule on track.
Liaisons also assist with patient treatment plans as needed and manage key administrative tasks such as data entry and medical record documentation.

• Serve as the primary contact for client calls, emails, and questions.
• Organize doctor schedules, including appointments, procedures, and patient flow.
• Prioritize returning client calls based on urgency. Communicate messages to the doctor and clarify whether they prefer to return the call themselves or delegate the follow‑up. When appropriate, return calls with the doctor’s response.
• Contact pharmacies to process prescriptions as needed.
• Ensure all communications are accurately documented in the medical record, following AVES standards.
• Support end‑of‑life care discussions with compassion, assist clients through arrangements and provide empathetic communication.

• Assist with patient admissions by reviewing estimates, completing Authorization and Release forms, and relaying the doctor’s immediate orders to the patient care team.
• Support patient discharges by preparing patients for release in a medically appropriate state. Escort clients into the exam room to thoroughly review discharge instructions.
• Provide education on postoperative/procedure care, medication instructions, and at‑home treatment plans, ensuring families feel supported and confident when taking their pets home.

• Review and verify client charges, ensuring accuracy.
• Assist with entry of patient invoices and discounts.
• Complete necessary paperwork for procedures (e.g., procedure request forms).
• Assist with importation of referring veterinarian records into Ezy Vet, including notes, diagnostics, and imaging.
• Document all client communications (phone or in-person) in Ezy Vet. All entries must include your name, date, and time stamp for clarity and transparency.
• Elevate the client’s experience through precise follow‑through and personal touches (e.g., sending photo updates during hospitalization and checking in after discharge to support a smooth recovery).

• Perform follow‑up calls to clients with hospitalized patients to provide updates.
• Accurately and professionally convey information between the doctor and the client when the doctor is unavailable.
• Recognize the limits of your knowledge — if unsure, seek assistance from another staff member rather than guessing.

• At least 2 years of customer service experience in a medical setting is required
• Veterinary…