Field Operations Manager

Job Summary:

** FIELD OPERATIONS MANAGER
*
* Location:

Austin, TX Division:
Ticketmaster NA - Festivals & GA (Front Gate Tickets)
Line Manager:
Senior Field Operations Manager Contract

Terms:

Full-Time, 40 hours per week
** THE TEAM
** Front Gate Tickets is North America’s leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!  

Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We have two offices located in Austin, TX. The position will be working out of those offices.  
** THE JOB
** The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.  
** WHAT YOU WILL BE DOING
*** Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders.
* Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
* Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
* Create, fulfill and ship packing lists for all venues, events and festivals.
* Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
* Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for.  Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
* Provide support and training on FGTs products and services at events and festivals.
* Execute other duties, projects and events as assigned.  
** WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
*** 5+ years' of operations experience.
* Strong Microsoft Office skills, specifically Excel.
* Background in ticketing and/or entertainment industry a strong plus.
* Ability to travel and work flexible hours, including evenings and weekends for extended periods of time.
* Moves equipment weighing up to 25 pounds.
* Pushing and pulling of rolling carts and cases weighing up to 100 pounds.
* Positions self to install and maintain equipment as necessary.
* Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground.
* ** Travel is required and a big part of this role.*
* ** YOU (BEHAVIORAL SKILLS)
*** Strong background in client and customer service.
* Excellent communication, problem solving, and presentation skills.
* Strong technical background, specifically systems administration, networking and installation.
* Excellent trouble-shooting skills, including identification, solutions and implementations.  
** BENEFITS & PERKS
** Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:
* ** HEALTH**:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
* ** YOURSELF**:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
* ** WEALTH**: 401(k) program with company match, stock reimbursement program
* ** FAMILY**:
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
* ** CAREER**:
Career and skill development programs with…