Client Services Associate

Client Services Associate - Mail Center and Business Services

The Client Services Associate provides exceptional mail and general business services in the following areas:

• Mail and business services
• Shipping and receiving
• Office supplies: ordering, stocking, and inventory
• Copier and print machines (MFD devices): supply stocking, inventory, replacement, and basic device troubleshooting

• Provides top-level customer service and professionalism to all clients and associates during all interactions
• Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages
• Mailing/shipping, packaging, documentation/updating status into a chain of custody software system, and transferring custody of all outgoing items to the proper carrier
• Acts as point of contact for company personnel on mail/business services inquiries
• Performs daily printer service of multi-function devices and ensures functionality of the device, including inventory, replenishing toner and copy paper, and basic troubleshooting with help from IT
• Submitting and completing work order requests from the work order software system
• Maintains the mail center area in a neat and orderly fashion
• Monitors and replenishes mail service supplies on all floors
• Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality
• Cross-training to learn all aspects of the mail services team and assists others with cross-training
• Builds and maintains professional relationships with customers and other teams
• Possible driving involved; requires a valid driver’s license and clean motor vehicle record
• Follows and adheres to all safety protocols and policy/procedure expectations
• Other duties as assigned by manager or supervisor

• Strong verbal and written communication skills
• Excellent customer service and hospitality skills
• PC skills, MS 365 knowledge, SharePoint document management, and data entry (Excel, Outlook, Teams, and SharePoint knowledge are required)
• Ability to handle multiple tasks simultaneously
• Good organizational skills
• Working knowledge of MFD equipment
• Requires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping
• Possesses the ability to work independently and complete assignments on time
• Maintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality
• Regular and punctual attendance is a critical requirement for this role

• Prior hospitality experience is a plus!
• High school diploma (or equivalent) required
• Ability to work assigned hours as determined by the manager
• Current knowledge of or ability to learn computer-based systems required for the position
• Fed Ex/UPS/USPS general knowledge is a plus
• Requires a valid driver’s license and clean motor vehicle record
• Requires fingerprinting and a criminal background check

• Ability to lift or move 20-40 lbs. or more frequently
• Ability to walk, bend, kneel, stand, and/or sit for extended periods
• Ability to work in environments with changing climate conditions (e.g., hot weather, rain/snow, and cold temperatures)
• Ability to sit for 2-3 hours at a time while processing data and creating shipping labels
• Fine and/or gross motor skills, including the ability to grasp, lift, carry, or move packages on a standard wheeled cart with a load capacity of 60 lbs
• Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.)

None or negligible

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees.
• Paid Time Off:
  Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO…