Onsite Event Operations Professional

Zone 1: $50 - $65 per hour
Zone 2: $42 - $55 per hour
Zone 3: $36 - $48 per hour
Zone 4: $32 - $42 per hour

Remote, with occasional in-person events and travel

Serve as a high-performing onsite representative of the Company during client events.

This role is responsible for ensuring seamless event execution, protecting the client experience, and upholding professional standards in fast-paced, high-visibility environments.

On-site Event Operations Professionals are not passive staff. They are trusted operators who anticipate needs, solve problems in real time, and represent the Company with confidence and composure.

This role reports directly to Engagement Managers or Directors.

Event Execution and Logistics

Execute day of event operations, including registration management, check-in, materials distribution, vendor coordination, and schedule oversight.

Oversee run-of-show execution and ensure adherence to event timelines.

Set up, monitor, and troubleshoot registration systems, presentation materials, and basic event technology as needed.

Conduct pre-event walkthroughs and post-event breakdown procedures.

Maintain organized documentation of onsite decisions, changes, and issues.

Client and Attendee Experience

Serve as a visible, professional presence for client leadership, sponsors, speakers, and attendees.

Respond quickly and respectfully to questions, concerns, or unexpected issues.

Protect the client’s brand and reputation at all times. This may include working with and adhering to specific policies or talking points/scripts.

Problem Solving and Real-Time Decision Making

Anticipate operational risks and intervene before small issues become disruptions.

Make sound decisions independently within defined authority limits.

Escalate appropriately when higher-level approval is required.

Adapt quickly to schedule changes, venue constraints, or technology challenges.

Coordinate effectively with other onsite staff, vendors, venue personnel, and client representatives.

Provide guidance to junior event support staff when assigned.

Maintain professionalism and respect in all interactions.

Performance Expectations

Remain composed in unpredictable environments

Communicate clearly with diverse stakeholders

Uphold standards without being closely supervised

Events are highly visible moments for our clients. Excellence is expected.

Experience

2 or more years of experience in event operations, hospitality, conference management, or related environments preferred

Experience supporting professional events strongly preferred

Prior experience working in fast-paced, client-facing environments required

Skills and Capabilities

Strong organizational discipline and attention to detail

Clear and professional verbal communication skills

Ability to lift and move event materials as required

Familiarity with registration systems, event apps, or basic presentation technology preferred

Demonstrated ability to stay calm and solution-oriented under pressure

Professional Standards

Punctuality and reliability are non-negotiable

Professional appearance and demeanor required (some events may require a dress code)

Ability to follow instructions precisely while exercising independent judgment

Commitment to representing the Company and client with integrity

Physical Requirements

Ability to lift and carry materials weighing up to 40 pounds without assistance

Ability to lift and move items such as registration boxes, signage, printed materials, event supplies, and small equipment

Ability to stand and walk for extended periods of time during event days, which may exceed 8 to 10 hours

Ability to bend, reach, and set up materials such as signage, table displays, and equipment

Ability to load and unload event materials from vehicles or…