Freelance Support Agent; Italian); m​/f​/d

Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Italian (or any other languages) to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.

Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.

• Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email

• Resolve technical, account, and gameplay queries with empathy and professionalism

• Escalate complex issues and collaborate with internal teams to ensure thorough resolution

• Identify and report recurring player issues, suggesting improvements to enhance the player experience

• Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends

• Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

• Fluency in written and spoken Italian

• Solid verbal and written English communication skills for effective internal collaboration and external communication

• Flexible availability to cover shifts, including evenings and weekends (remote/freelance)

• Demonstrated empathy, patience, and excellent problem-solving skills

• Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)

• Deep interest in online games and a genuine desire to help the player community

• This is a freelance, remote, part-time position

• All applicants must be 18+ and able to receive international payments

• Applications must be submitted in English

• If you’re fluent in any additional languages, we’d be happy to hear from you.

If you’re passionate about games, fluent in Italian or another language, and motivated to provide a great player experience, we’d be happy to hear from you.