Consumer Banking GRC Analyst

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Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to
* The Dallas Morning News*’ Dallas-Fort Worth metroplex Top Workplaces 2023 and Go Banking Rate ’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at .The Consumer Banking GRC Analyst plays a critical role in supporting the effective management of operational and compliance-related issues across the Consumer & Retail Banking and Sales Enablement business lines.

This position is responsible for the end-to-end oversight of issue identification, documentation, tracking, and resolution, ensuring alignment with regulatory requirements, internal policies, and the firm’s enterprise risk management framework. Additional responsibilities include monitoring and reporting on customer complaints, managing the business lines’ Business Continuity Plans, and providing actionable insights to drive continuous improvement in GRC practices. The ideal candidate will possess strong analytical, communication, and problem-solving skills, along with a deep understanding of consumer banking operations and demonstrated experience in issue lifecycle management.
** Responsibilities:
** Issue Management
* Lead the end-to-end process for issue identification, documentation, root cause analysis, remediation planning, and resolution tracking within the Consumer & Retail Banking and Sales Enablement lines of business.
* Ensure all issue management activities align with the firm’s enterprise risk governance frameworks and regulatory expectations.
* Prepare and deliver issue-related reporting and presentations to business stakeholders and senior leadership.
* Collaborate cross-functionally with Compliance, Risk Management, Legal, Audit, and Control Office teams to drive timely and effective resolution of issues.
* Serve as the subject matter expert and primary point of contact for issue management within the lines of business.
* Maintain comprehensive records of issues and resolutions within the firm’s Governance, Risk, and Compliance (GRC) platform.

Complaint Monitoring and Reporting
* Monitor and analyze consumer complaints to identify trends, recurring issues, and potential root causes.
* Develop and present complaint reporting to stakeholders, highlighting actionable insights and opportunities for process improvement.
* Escalate consumer complaints to subject matter experts to ensure appropriate and timely resolutions.
* Coordinate timely responses to consumer complaints submitted through regulatory agencies.
* Participate in initiatives aimed at enhancing complaint handling processes, tools, and customer experience.
* Serve as a subject matter expert and the primary point of contact for consumer complaints.

Business Continuity Plan Management
* Facilitate the annual refresh and validation activities of Business Continuity Plans (BCPs) across applicable business lines.
* Partner with the Business Continuity Team and line of business stakeholders to ensure BCPs reflect current operations and recovery strategies.
* Coordinate and support business impact analyses (BIAs) and risk assessments to inform continuity planning.
* Ensure BCPs are documented and maintained in accordance with internal policy standards.
* Track and report on BCP status, gaps, and remediation efforts to management and governance committees.
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* Qualifications:

*** Bachelor’s degree required;
Focus in Business, Finance, Risk Management, or a related discipline preferred.
* Minimum of
** 5
* * years of experience in issue management, risk management, compliance, or internal audit within the banking or financial services industry.
* Understanding of regulatory requirements applicable to consumer banking and financial services.
* Hands-on experience with issue lifecycle management and Governance, Risk, and Compliance (GRC) platforms.
* Exceptional analytical, organizational, and communication skills.
* Proven ability to influence and collaborate effectively across a large, matrixed organization.
* Proficiency in Microsoft Office Suite,…