Teller​/Personal Banker l

Job Description

At American Bank, we’re focused on building personal connections with our clients, delighting them with our service, and providing a full range of forward-thinking products and solutions built around their specific goals.

We’re growing and we need talented, smart, and dedicated professionals to help us continue expanding. If you’re interested in forming lasting client relationships and working with the best bankers in the Lone Star State, let’s talk.

We're looking for a Teller / Personal Banker to provide excellent client services by processing both business and individual banking transactions and cross‑selling bank services. This position is also responsible for effectively promoting and selling all retail products and services, providing all aspects of client service, and developing strong, personal, multiple product relationships with clients. This position must be able to work at different branch locations as business needs dictate.

• Delight clients by being attentive to their banking needs
• Answer questions providing accurate information or making the proper referral if necessary
• Develop strong relationships with clients ensuring client onboarding actions are followed (
• Develop new account relationships with prospective clients (business development contacts)
• Be proactive in assisting clients in establishing electronic services such as online banking, eStatement and mobile deposit
• Engage in learning and becoming familiar with American Bank subsidiary products and services – looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate individuals and referring products and services
• Follow and use onboarding tools to provide above and beyond service and exceed clients’ expectations

• Delight clients by being attentive to their banking needs
• Process various teller transactions
• Manage and balance drawer
• Process Domestic and Foreign wire transfers
• Accept and process items to be sent for collection
• Assist as needed with vault duties, safe deposit box access for clients, and / or as needed in the branch
• May be responsible for Bank opening and closing
• Answer client inquiries and refer clients to the proper service area for issues that cannot be resolved at the teller station
• Remain alert to fraud, following established procedures and utilizing tools including signature verification, pop‑ups etc.
• Maintain the highest‑level confidentiality with all information obtained
• Represent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co‑workers
• Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls, including but not limited to :
  Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, and Fair Lending regulations.
• Perform additional duties and special projects as assigned

• Delight clients by being attentive to their banking needs
• Open new accounts (matching needs with appropriate products)
• Process consumer loan applications (including the initial interview and the denial or the approval, loan closing / funding)
• Answer client questions providing accurate information, resolving client issues, or making the proper referral if necessary
• Remain alert to possible fraud situations - Act promptly to safeguard bank and client assets when questionable transactions are requested by existing or potential clients
• Provide notary services
• Call clients regarding overdrawn accounts
• Have a general understanding of the operations of electronic banking products
• Ability work at different branch locations
• Order or instant issue debit cards
• Order check and deposit slips
• Assist clients with Safe Deposit Box services
• Request OFAC inquiries
• Assist clients with FDIC guidelines
• Process transaction disputes
• Process domestic and foreign wire transfers
• Travel to other branches for training
• Distribute incoming mail and interoffice mail
• Complete Closed Account forms
• Complete Change of Address forms

• Prior to changing, altering or releasing any account information, responsible for authenticating the client’s identity and their authorization to…