Manager - Mortgage Lending Compliance and Quality Control

Job Summary The Manager, Mortgage Lending Compliance and Quality Control provides leadership for UFCU’s Mortgage Lending Compliance and Quality Control program across Mortgage Lending. This role partners closely with Legal, Lending, Risk, and other business leaders to develop and maintain a scalable compliance framework that supports responsible growth, sound risk management, operational excellence, and compliance with applicable federal and state regulations.

The Manager fosters a culture of compliance by strengthening governance practices, translating regulatory requirements into practical business solutions, and continuously enhancing the compliance program to support UFCU’s evolving business strategy and regulatory environment.

About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.
In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:
Purposefully Member-Obsessed  We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our  Members’ best interests, forever seeking to empower their financial success. Possibilities Reimagined  We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our  Members, UFCU, and coworkers.

We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity  We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions Team and Project Management Leadership Effectively train, coach, and lead a cohesive team of Mortgage Lending Compliance and Quality Control employees in daily activities to ensure consistent focus in communicating findings to affected business units.

Coach, develop, and manage team members with an emphasis on performance, professional growth, accountability, and achievement of department goals.

Oversee daily compliance and quality control activities, including HMDA reporting, ECOA and Fair Lending compliance, and quality control reviews, to ensure work is completed accurately, consistently, and timely.

Develop and maintain documented procedures, cross-training plans, and coverage models for critical lending compliance and quality control responsibilities, including HMDA, mortgage QC, fair lending, ECOA/adverse action, and marketing/advertising review.

Foster a culture of continuous improvement, innovation, and operational excellence.

Build team capacity and bench strength by identifying knowledge gaps, creating training plans, and reducing key-person dependency in critical Mortgage lending and QC compliance functions.

Build a successful team to operate according to The UFCU Way, providing guidance and resources as needed.

Serve as a role model of UFCU’s culture in transparent communication, two-way dialogue, and proactive communication.

Compliance Management and Oversight Serve as a liaison with regulators, NCUA examiners, internal auditors, Mortgage Services, and other Credit Union stakeholders on lending compliance matters.

Own or co-own action plans created as a result of examinations, audits, internal testing, or quality control reviews, including management response coordination, corrective action…