Annuity Operations Administrator

The role of Annuity Operations Administrator offers an exciting opportunity to provide service to our US producers as well as our customers’ investments and retirement needs and goals. This includes processing transactions with a high degree of accuracy and providing superior customer service. These requests are varied and are associated with all events that may occur during the life of an annuity contract from setting up new contracts, to settlement options and then finally to the termination of the contract.

The Annuity Operations Administrator will administer and maintain all changes related to predominantly US annuities with the opportunity to expand to Canada annuities.

• Administer and transact financial and non-financial transactions (e.g. application processing, tax inquiries, 1035 exchanges, maturity notices, transfers, annuity maintenance, disbursements and settlement options)
• Provide excellent customer and producer service through phone, live chat, and email interactions
• Communicate and correspond with customers, producers, internal departments regarding requests, inquiries, confirmation of changes, taxation etc. within service levels
• Examine all relevant documents to ensure legal and contractual requirements have been met to proceed with requests
• Assess guidelines, rules and regulations to ensure changes meet legislative and corporate requirements
• Maintained accurate records in the Accounts Payable System to process payments and withdrawals for all payout annuities
• Ensure timely and accurate updates of all Valuation spreadsheets and databases
• Complete precise updates on the taxation system and the manual tax records for all payout annuities
• Complete any additional calculations required (i.e., cash values, tax gains, withholding tax)
• Assist and support other team members as required during vacation, absences and peak workload periods
• Update and maintain Settlement Options records
• Achieve or improve on established service level agreements while identifying opportunities for process improvements
• Review, update and/or create standard operating procedure documentation for Annuities
• Support project and strategic initiatives
• Ensure compliance with established procedures, regulatory standards, and internal controls.
• Work with team to identify and mitigate operational risks, ensuring compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements

• Education (minimum required):
  University degree or college diploma in financial services
• LOMA AAPA, Certificate in Retirement Essentials, or FLMI designation, an asset
• Experience (minimum required): 2 – 3 years of relevant experience within the financial services industry
• Technical aptitude for understanding annuity products
• Bilingual (Spanish) is an asset
• In-depth knowledge of US Annuities practices, products and relevant rules and regulation
• Comprehensive knowledge and understanding of state legislation including taxation is an asset
• Demonstrated strong verbal and written communication abilities with a proven capacity to foster productive relationships both internally and externally
• Committed to delivering exceptional customer service with a collaborative, team-oriented approach
• Skilled in managing daily workflows and consistently meeting deadlines with a strong sense of urgency and accountability for all deliverables
• Capable of working independently while contributing effectively within a collaborative team environment
• Proven ability to identify issues and implement effective solutions, with strong conflict resolution skills
• Demonstrated problem solving, de-escalation, and conflict resolution skills
• Skilled in managing multiple…