Program Specialist; Career Schools and Colleges - Austin

Overview

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. We are based in Austin, with statewide offices. We are a Family Friendly Certified Workplace with strong work-life balance, competitive salaries, extensive opportunities for training and development, and excellent benefits. This position is located at 1117 Trinity St, Austin, Texas, in the Career Schools and Colleges department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

A highly detail-oriented and analytical professional with a strong commitment to public service and ensuring quality career education. You possess excellent communication and problem-solving skills, with the ability to interpret and apply regulations fairly and consistently. You are a proactive and collaborative team player, dedicated to supporting the mission of the Career Schools and Colleges department at the Texas Workforce Commission (TWC) and safeguarding the interests of Texas students.

The Program Specialist II performs moderately complex (journey-level) consultative services and technical assistance work. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

• Perform an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment.
• Perform comprehensive reviews of literature, statutes, rules, and/or policies and prepare administrative reports, studies, and specialized research projects.
• Provide support and collaborate in the planning, development, implementation, analysis, and documentation of an agency program.
• Serve as a liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements.
• Conduct surveys and/or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.
• Market program(s) to community and professional groups to encourage and improve interest in the program(s).
• Monitor and review compliance with program policies and procedures, statutes, and rules for assigned program.
• Study and analyze operations and problems, prepare reports of findings and recommendations, and prepare justifications for procedural or policy changes.
• Assist in reviewing and evaluating information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
• Assist in the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports.
• Assist in preparing and evaluating program budget requests.
• May collaborate with program staff in determining trends and resolving technical problems.
• May recommend and coordinate activities to produce a more effective program.
• May assist in analyzing legislation to develop recommendations for policy in programmatic areas relating to the implementation, improvement, and/or expansion or reduction of program funding.
• May assist in developing policy and procedure manuals.
• May provide guidance to others.
• Perform related work as assigned.

• One year of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
• Relevant academic credits may be applied toward experience qualifications for this position.

• Knowledge of local, state, and federal laws related to the program area.
• Knowledge of public administration and management techniques.
• Knowledge of statistical analysis processes.
• Knowledge of budget processes.
• Knowledge of research techniques.
• Knowledge of training and marketing techniques.
• Knowledge of program management processes and techniques.
• Skill in identifying measures or indicators of program performance.
• Skill in operating computers and applicable software.
• Ability to…