OAG - Child Support | Child Support Officer II

Position: OAG - Child Support | Child Support Officer II | 26-0054

Job Description

OAG - Child Support | Child Support Officer II | 26-0054 )

Organization

OFFICE OF THE ATTORNEY GENERAL

Primary Location

Texas-Austin

Work Locations

CS Special Collections 7745 Chevy Chase Dr Suite 120 Austin

Job

Protective Service

Employee Status

Regular

Schedule

• State Job Code : 5541
• Salary Admin Plan : B
• Grade : 14

Salary (Pay Basis)

3,833.34 - 4,063.33 (Monthly)

Number of Openings

1

Overtime Status

Non-exempt

Job Posting

Closing Date :
Ongoing

Description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) for the Special Collections Unit perform child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors’ attorneys. Responds to customer inquiries; promoting the emotional involvement of both parents in their children’s lives;

and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Responsibilities

• Conduct detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assets
• Research case information on the computer including the Children Are My Priority system (ChAMP)
• Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations
• Conduct inquiries to verify personal demographic information
• Communicate and correspond directly with insurance adjustors, financial institutions, and retirement account plan administrators
• Assess child support cases to determine the appropriate case action
• Monitor cases and initiate communication with customers to begin negotiations for lump-sum payments
• Respond to routine to moderately complex inquiries regarding child support case status, attachment process and procedures, laws and regulations, and other issues
• Assist with customer dispute claims and respond to routine financial inquiries
• Assess the validity of complaints against the IV-D program with impartiality
• Document all actions taken
• May serve as Notary Public
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Perform related work as assigned
• Maintain relevant knowledge necessary to perform essential job functions
• Attend work regularly in compliance with agreed-upon work schedule
• Ensure security and confidentiality of sensitive and/or protected information
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

• Education:
  
  Graduation from high school or equivalent
• Education:
  
  Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
• Skill in interviewing and negotiating
• Skill in using a personal computer for word-processing and data entry/retrieval
• Skill in basic mathematical computations
• Skill in handling multiple tasks, prioritizing, and meeting…