Eligibility Specialist

Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACAs mission is to cultivate sustainable affordable housing communities and partnerships that inspire self‑reliance, growth and optimism.

The Housing Authority of the City of Austin (HACA) is looking for a motivated candidate to join a team that provides affordable housing and services to families and individuals in need of stable housing. The qualified candidate will coordinate service through the Housing Choice Voucher program and other rental assistance programs. HACA has been a leader in affordable housing in the City of Austin for more than 85 years.

In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non‑profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.

• Oversee rental assistance for clients participating in the Housing Choice Voucher program.
• Facilitate the leasing process, including issuing vouchers, scheduling inspections, and ensuring compliance from lease‑up through ongoing eligibility.
• Conduct annual reexaminations, interim reviews, and certifications. Schedule appointments, collect documentation, perform data entry, calculate rent adjustments, and communicate changes to residents and property managers.
• Maintain organized digital records, ensuring compliance with privacy and confidentiality regulations.
• Coordinate contract execution with property managers, obtain leases, and ensure accurate and timely subsidy payments.
• Respond promptly to inquiries, provide guidance on program policies, and maintain positive relationships with clients, property managers, and partners.
• Process terminations, address program violations, initiate fraud investigations, and handle voluntary withdrawals as necessary.
• Prepare monthly caseload status reports for supervisors.
• Offer clients information about housing options and resources to support self‑sufficiency.
• Perform other responsibilities as assigned by the supervisor.

Qualified candidates must possess:
Bachelors degre