DPS - CRD - Program Support Specialist, ADB
Job in
Austin, Travis County, Texas, 78716, USA
Listing for:
Texas
Full Time
position
Listed on 2026-01-12
Job specializations:
-
Government
Government Administration
Job Description & How to Apply Below
Position: DPS - CRD - Program Support Specialist, ADB - 1572
Availability for holidays, overnight, weekend work, and emergencies is required.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In
GENERAL DESCRIPTION
Performs complex (journey‑level) consultative services and technical assistance work. Provides support to multiple programs within the Access & Dissemination Bureau, the public, local and state agencies, and law enforcement agencies needing assistance with the Fingerprint Applicant Services of Texas (F.A.S.T.) program. Assists with ensuring Crime Records Secure and Public websites are performing daily without any issues and reports issues to our vendor.
Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position. (Use the "Apply for this Job" box below). Crosswalk/.pdf
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES
Assists Supervisor with monitoring vendor compliance for multiple contracts that provide services for Crime Records FAST program and Secure and Public websites.Provides analysis of the FAST program to ensure vendor is meeting contract requirements. Monitors FAST location status, appointment availability, and statewide coverage.Coordinates collection, compilation, analysis, and interpretation of data from vendor reports; categorizes, calculates derivative data regarding relationships, comparisons, correlations, etc., for the FAST program.Disseminates certified and non‑certified public criminal history record information responses to appropriate individuals, entities and courts per applicable state statute; attends vendor meetings and provides feedback to ensure all ADB contract requirements are being met for the FAST program and Secure and Public websites.Compiles daily, weekly, and monthly reports for vendor compliance of the FAST program and Secure and Public websites.Maintains statistical records and databases for FAST program contract reporting requirements.Collaborates with ADB Supervisors and units in determining trends and resolving technical problems for Secure and Public websites.Documents issues with Secure and Public websites and enters them into vendor documentation program; ensures issues have been addressed and the program area accepts additions, changes, or modifications.May analyze Crime Records Division web content for accuracy and recommends changes to responsible area.Responds and consults with both internal and external non‑criminal and criminal justice agencies, including public, local, and state agencies, and law enforcement.Interprets and explains rules, regulations, policies, and procedures concerning DPS Public website, criminal history record information and expunction.Provides training to customers and staff for the public website and/or training to staff utilizing contractor databases for ADB.Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.Performs other duties as assigned.GENERAL QUALIFICATIONS AND REQUIREMENTS
Education – Graduation from an accredited four‑year college or university with a Bachelor’s degree.
Experience – Minimum of one (1) year experience with Criminal Justice Information Services (CJIS) systems or one (1) year program monitoring experience, and one (1) year customer service experience. Substitution
Note:
Additional work experience of the type described or other related education may be substituted for…
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