DPS - DLD - License Analyst, HQ Ops

Weekend work may be required, on occasion.

This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.

PLEASE NOTE
:
All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS
:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In

GENERAL DESCRIPTION
:
Performs moderately complex licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Obtain information relating to content and application of laws, regulations, procedures and/or other agency actions affecting citizen privileges of licensing to operate a motor vehicle as well as the status of individual cases.

Works under general supervision, with limited latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

(Use the "Apply for this Job" box below). Crosswalk/port.pd

Applicants must fully complete the summary of experience to determine if minimum qualifications are met

• Receive, review, sort and route mail and other correspondence.
• Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.
• Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures.
• Prepare, interpret, and disseminate information regarding rules, regulations, policies, and procedures concerning driver license services and agency programs.
• Respond to customer inquiries for information, locations, and services. Research and provide required information and actions, forms or fees required for customers to obtain/renew licenses or for purchases of various official documents and the Department’s publications.
• Maintain records associated with license and permit applications, fee payments, and violations, and complete necessary forms to approve or deny license and permit applications.
• Create, maintain, and audit activity logs, files, and reports on driver license services.
• Assist in processing and approving applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures.
• Participate in projects as subject matter experts, follow project management methodologies, and ensure timely completion of assigned projects.
• Operate a personal computer in a local area network configuration and use several software and imaging systems simultaneously to view, query, enter, retrieve, and edit license related data.
• Demonstrate working knowledge of Driver License Division processes and procedures.
• Adhere to all Texas Department of Public Safety (TXDPS) and Driver License Division policies.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties assigned.

Education – Graduation from standard senior high school or equivalent.

Experience – Minimum of one (1) year customer service experience, clerical or administrative support work.

License/ Certification - Valid Texas driver license or identification () required. If hired with a valid out of state driver license a Texas license must be obtained within (90) days of moving to Texas. If…