EMS Licensing Specialist

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Functional

Title:

EMS Licensing Specialist Job Title: License and Permit Spec II Agency: Dept of State Health Services Department: EMS/Trauma Systems Section Posting Number: 22307
Closing Date: 11/11/2026
Posting Audience: Internal and External Occupational Category: Healthcare Support Salary Range: $4,252.00- $4,252.00
Pay Frequency: Monthly

Salary Group: TEXAS-B-16
Shift: Day Additional Shift: Days (First)
Telework: Eligible for Telework Travel: Up to 5%
Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Job Location City: AUSTIN Job Location Address: 1100 W 49TH ST (RDM)
Other Locations: Austin MOS Codes: ,0170,3F5X1,PERS,SN,YN,YNS

The EMS License and Permit Specialist will perform complex licensing work. Receives, processes, and analyses applications and supplemental documentation relating to EMS licensing and certification of EMS personnel, educators, providers and first responders. Ensuring applicants follow applicable policies, rules, and laws. Work involves receiving, reviewing, approving, and entering applications in data systems; communicating with applicants; creating correspondence; and providing technical assistance to customers, applicants, the public, and internal staff concerning EMS licensing.

Works under moderate supervision and latitude for the use of initiative and independent judgment reporting to the EMS licensing unit manager.

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• (45%) Licensing:
  Receives, processes, and analyzes applications and supplemental documentation. Inform applicants of application deficiencies, if any. Approves or denies license applications based on state agency policies, procedures, rules, and laws. Entering license and applications, payments, and required technical data for licenses into appropriate computer applications, databases, and systems.
• (30%) Customer service:
  Assist customers with application and account issues. Communicate and provide interpretations of licensing requirements, eligibility requirements, and other information to applicants, license, stakeholders, the public and agency staff by telephone, emails, and written correspondence.
• (20%) General duties:
  Files and archives documents in accordance with unit and agency policies. Prepares reports as required and attends required meetings and trainings.
• (5%) Other Duties:
  Carry out other duties as assigned including but are not limited to actively participating or serving in a supporting role to meet the agency’s obligations for disaster response or recovery or Continuity of Operations. Such participation may require an alternate shift pattern, assignment or location. May travel for functions outside of the work location.

• Office, administrative, and clerical practices, principles, and procedures.
• Correct business writing, grammar, word choice, sentence structure, spelling, and punctuation.

• The use of current computer systems and programs, including word processing, databases such as Versa Regulation (VR) or other similar client compatible software, internet, and email.
• Composing and editing written correspondence, memorandums, reports, and forms using Microsoft Word or equivalent word processing software.
• Skill in office equipment such as a multiline phone system, scanners, Xerox copiers, and computers. Includes using and maintaining databases to enter and retrieve data, producing reports, licenses, and data, analyzing data and printing licenses and certifications.

• Provide quality customer service.
• Accurately interpret public health laws, rules, regulations, policies, and procedures.
• Maintain confidentiality of documents, materials, and…