Behavioral Health Medical Assistant; Pedi

Overview

Behavioral Health Medical Assistant (Pedi) at Austin Regional Clinic. Provides pediatric behavioral health support and administrative assistance within the clinic.

• Rooms patients, takes and documents vital signs, and prepares patients for the provider.
• Ensures completion of all necessary paperwork for both new-patient intake and established-patient follow-up.
• Reviews providers’ refill in-basket and assists with queuing medication requests for provider approval.
• Reviews EMR system triage in-basket for information needs and calls/informs patients of normal lab results when appropriate.
• Coordinates pharmacogenomic testing and other related processes.
• Supports planning, organization, and direction of the Pediatric Behavioral Health Department’s clinic and administrative functions.
• Coordinates and streamlines overall processes for Behavioral Health services.
• Contacts patients overdue for follow-up to assist with scheduling and address barriers; follows up with at-risk patients to maintain engagement.
• Manages provider communications and connects patients to community resources as needed.
• Coordinates care with other members of the care team and ensures rooms are stocked and supplies are current.
• Administers medication under physicians’ direction within the scope of practice after training and testing.
• Performs diagnostic testing as instructed (e.g., EKGs, audiograms, spirometry) and documents results in the EMR system.
• Posts patient test results to MyChart and assists with routine administrative duties.
• Assists providers with procedures as needed, including equipment setup and documenting consents in the EMR system.
• Maintains and monitors equipment and supplies, including sterilization processes and expiration checks.
• Handles incoming calls to triage, determine acuity, and route to clinical staff as appropriate.
• Trains new employees and may assist in scheduling staff when needed.
• Performs other duties as assigned.

• High school diploma or equivalent.
• One of the following:
  Medical Assistant experience; CNA/EMT/PCT or comparable direct patient care experience; graduate of a medical assistant program.

• Six (6) months or more experience as a Medical Assistant.
• Experience in a behavioral health practice.

• Medical Assistant certification preferred.
• Current AHA-approved BLS CPR card or within 60 days of hire required.

• Ability to administer medications and injections within scope of practice.
• Strong organizational, communication, and customer service skills.
• Ability to multi-task in a fast-paced environment and manage competing priorities.
• Proficiency with EMR and computer systems; ability to document accurately and communicate clearly.
• Team-oriented, able to collaborate with others and follow instructions.

M-F 7:45am-5pm

This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.