Interpreter

Overview

The Interpreter facilitates understanding in communication between families, patients, and health care providers who speak different languages. The Interpreter acts as a liaison between English speaking staff and non-English speaking patients or caregivers to provide accurate interpretation of critical information between the patient and a member of their care team when interpretation services are specifically requested. The Interpreter serves as an integral member of the healthcare team and models a commitment to the organization's vision/mission/values to support an unparalleled patient experience and positive clinical outcomes.

This is an onsite position. All candidates must reside in the Austin, Texas area.

Salary: $23-$25 an hour depending on experience.

DUTIES AND RESPONSIBILITIES:

• Precisely and accurately interprets critical medical information to and from the patient and a member of their care team, using appropriate medical terminology.
• May assist patients in reading forms and educational information if requested.
• Establishes and maintains quality service and positive interaction with all patients, visitors, and other staff including health care providers, and clinical employees.
• Assists with patient follow-up as necessary, including but not limited to contacting patients with appointment reminders.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Maintains strict patient confidentiality in accordance with policies and standards.
• Provides occasional services outside of normal working hours on an as needed basis.
• Performs other job-related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:

• Oral proficiency and fluency in English and target language Adheres to the professional responsibility and ethics for an interpreter in healthcare.
• Ability to professionally manage an interpretation encounter.
• Cultural awareness and responsiveness.
• Knowledge of cultural and perceptual factors that may affect patient treatment and communication.
• Knowledge of medical terminology and procedures.
• Strong attention to detail and accuracy.
• Ability to precisely and accurately decipher critical medical information to and from English to the patient's native language using accurate medical and colloquial terminology appropriate for the encounter.
• Strong interpersonal skills with the ability to build and maintain positive relationship and provide excellent customer service.
• Excellent communication and listening skills.
• Ability to maintain confidentiality of records and information.
• Ability to interact and communicate with people in person, over the telephone, or via video.
• Ability to remain calm under pressure and/or in stressful situations and apply sound judgement and patient de-escalation techniques when needed.
• Ability to work outside of normal working hours as needed.

MINIMUM EDUCATION:

High School Diploma or GED equivalent.

MINIMUM EXPERIENCE:

• Demonstrated oral proficiency and fluency in English and target language of Spanish through a verified Medical Interpretation & Code of Ethics Assessment or successful completion of a medical interpreting training.
• Six (6) months of interpretation experience in a healthcare setting.

PREFERRED EXPERIENCE:

In addition to Spanish (required), other target languages include Arabic, Vietnamese, and Burmese.

One (1) year of interpretation experience in a healthcare setting.