Patient Services Representative

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The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology. This full‑time position supports the South Austin location (4101 James Casey St #100 Austin, TX 78745). Typical work week is Monday through Friday, 8:30 am – 5:00 pm. The role may be level 1, 2, or Sr based on candidate experience.

As part of The US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas. Our mission is to provide high‑quality, evidence‑based cancer care to help patients achieve “More breakthroughs. More victories.”

Under direct supervision, performs general business office functions that may include some or all of the following:

• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary.
• Collects and reviews all patient insurance information and completes insurance forms. Collects co‑pays, deductibles, and other out‑of‑pocket amounts at the time of visit.
• Confirms patient insurance verification and eligibility. Obtains pre‑authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co‑pays and financial obligations.
• Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.
• Reviews Explanation of Benefits (EOB) for consistency.
• Submits files and processes all claims for payment. Researches and resolves claim delay issues.
• Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment.
• Follows‑up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments.
• Sets‑up financial arrangements with patients as necessary.
• Assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.

• High School Diploma or equivalent required.
• 0–3 years of medical business office experience.

• Minimum 3–5 years medical business office experience.

• Minimum five years medical business office experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The employee must regularly sit, use hands to finger, handle, or feel, and occasionally stand, walk, and reach with hands and arms. The employee may need to lift or move up to 30 pounds and requires vision and hearing corrected to normal ranges.

The work environment requires frequent interaction with patients and staff. Reasonable accommodations may be made for individuals with disabilities.

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