Pharmacy Technician - PAP Services

Join to apply for the Pharmacy Technician - PAP Services role at Comm Unity Care  Health Centers
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• Assist patients in obtaining prescribed medications through Pharmaceutical Patient Assistance Programs (PAP) and insurance prior authorizations.
• Initiate, assist, and coordinate with specialty provider teams on assistance with Prior Authorizations/Non-Formulary Drug Requests for Commercial, Medicaid, Medicare D, MAP and Sliding Fee Scale medication claims.
• Initiate, assist, and coordinate with primary care provider teams on Prior Authorizations/Non-Formulary Drug Requests for MAP and Sliding Fee Scale medications.
• Submit manufacturer assistance program applications to providers for review, signature, and forward completed applications and related paperwork to the appropriate patient assistance program.
• Explain the Patient Assistance Program (PAP) procedures to patients and assist patients in accurately completing program applications and obtaining required documentation.
• Document and maintain accurate records; create and maintain confidential patient files.
• Maintain follow‑up with patient applications and assistance programs as required.
• Receive, document, and store medication(s) received from patient assistance programs.
• Contact patient, coordinate delivery of medication to patient through internal pharmacy.
• Maintain attestations and competencies through Compliance 360 in accordance to the PAP Manual.
• Serve as liaison between Patient Assistance Programs, patients, clinic staff, eligibility staff and outsourced pharmacies.
• Educate and train PAP Services technicians as necessary or instructed.
• Work/cross‑train in internal Class A and D pharmacy operations for maintaining competencies in those environments.
• Ensure all actions, job performance, personal conduct and communications represent Comm Unity Care  in a highly professional manner at all times.
• Ensure all tasks comply with regulatory and accreditation standards including The Joint Commission and Comm Unity Care  Standard Operating Procedures and Policies.
• Uphold and ensure compliance with all company policies and procedures and the overall mission and values of the organization.
• Develop and maintain favorable internal relationships, partnerships with team members, including clinical managers, clinical support staff, providers and business office staff.
• Perform other duties as assigned.

• Possess clinical knowledge to complete insurance prior authorization requests for specialty care provider needs.
• Possess clinical knowledge to complete pharmaceutical manufacturer‑specific forms to obtain medications or medication coverage for specialty care provider needs.
• Possess knowledge to complete prior authorization forms for MAP and SFS to obtain medications or coverage for patient and provider needs.
• Maintain an exceptional level of communication with patients and ensure timely status updates.
• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships.
• Collaborate with all members of the care team in providing patient‑centered care.
• Complete all mandatory training and maintain appropriate credentials/licensure.

• High School Diploma or equivalent.
• Five years of related experience.

• Current Pharmacy Technician Registration with the Texas State Board of Pharmacy.
• Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through the American Heart Association or American Red Cross (maintain current CPR certification during employment).

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care