Pharmacy Operations Manager

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• Accountable for performing day-to-day non‑clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Acts as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, supervise pharmacy technicians and cashiers in accordance with company policies, laws, and regulations.
• Select, schedule, and develop pharmacy technician personnel; lead training, coaching, and performance management, including discipline and termination decisions.
• Engage customers by greeting them, offering assistance, resolving complaints, and addressing non‑clinical questions to ensure a positive experience.
• Assist pharmacist in patient care: registration, prescription data entry, medication preparation, counting, verification, and, where allowed by law, vaccine administration and health screenings.
• Delegate, direct, and assign non‑clinical work while ensuring timely completion and accountability for efficient workflow.
• Prepare and file required reports and records for the company and government agencies.
• Drive excellence in pharmacy operations: coordinate daily schedule, recommend workforce allocation, maintain a clean and well‑stocked pharmacy, and manage inventory, including annual preparation.
• Implement new technology and process roll‑outs, champion change, and engage the team in planning and execution.
• Adhere to Good Faith Dispensing policies and maintain knowledge of asset protection techniques, supporting the Pharmacy Manager with monitoring and reporting.
• Communicate prescription errors to the pharmacist and follow company policies for error management and continuous quality improvement.
• Process insurance claims accurately, resolve customer issues, and follow up with insurers and providers, including participation in third‑party audits.
• Assist Store and Pharmacy Managers in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal, coordinate off‑site immunization clinics, and build relationships with retail partners.
• Lead performance management of technicians, follow constructive discipline policies, and ensure compliance with attendance and timeliness requirements.
• Hire, onboard, train, and schedule technicians, ensuring timely training completion and adherence to company policies.
• Identify knowledge gaps among team members and support training needs through hands‑on instruction or learning modules.
• Monitor licensure, registration, and certification status of pharmacy personnel, using Walgreens verification systems to ensure compliance.
• Maintain PTCB certification and pursue continuing education, certifications, and training required by the company.
• Seek professional development through performance monitoring, constructive feedback, and mentorship.
• Communicate with the pharmacy team, relay messages from support centers, and attend key store/pharmacy meetings.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people management or leadership experience.
• Previous work experience with Walgreens and an Exceeding Expectation rating on the last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

This role will remain open until filled. To review benefits, please copy and paste the following URL into your browser:

Hourly

Not Applicable

Full‑time

Management and Manufacturing