Advisor, Network and Payor Relations - National Accounts

What Network and Payor Relations contributes to Cardinal Health

Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services.

Network and Payor Relations is responsible for the development and management of business relationships with Pharmacy Benefit Management (PBM) companies and Health Plans. Responsibilities include contracting activities, network and performance participation for Cardinal Health and its Pharmacy Services Administrative Organizations (PSAOs). This involves identifying and evaluating strategic opportunities for all lines of business including Medicare, Medicaid, and various commercial markets.

The Advisor of Managed Care-National Accounts is responsible for regional retail (chain) pharmacy accounts from a managed care contracting perspective. The primary purpose of this role is to maintain our managed care relationship with current regional retail pharmacy members, while supporting general Pharmacy Services Administrative Organization’s (PSAO) efforts.

This position will be a liaison for regional chain pharmacy PSAO members, supporting general third‑party contracting Q&A and updates, third‑party payer reporting, communicating contract operations and conditional impact, providing general account assistance, leading advisory board panel calls and rolling monthly account meetings.

You will interact with senior management and executive levels, both internally and externally. It requires the ability to change the thinking of or gain acceptance of others in customer‑sensitive situations and must be able to quickly create meaningful, trusted relationships with customers and cross‑functional business partners.

• Manage and cultivate relationships with national account (regional retail chain pharmacy) customers regarding managed care contracting
• Take ownership of customer issues and see them through to completion, often accomplished by leading through influence, both internally and externally
• Understand third‑party contract impact, with consideration for industry changes
• Manage the maintenance of regular data analytics
• Work collaboratively across the managed care contracting team, national accounts sales team, and marketing team
• Effectively communicate with various levels account management teams to ensure streamlined customer experiences and rapid problem resolution across our organization

• 4‑8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience in managed care, working directly with or for a PBM, PSAO, health plan, pharmacy provider, or other managed care entity on third‑party contracting would be helpful
• Knowledge of managed care from the retail pharmacy’s perspective
• Proficient with Microsoft Office products including Outlook, Word, Excel, PowerPoint and Teams
• Pharmacy related operations experience and knowledge, preferred
• Ability to combine broad business perspective with strategic planning and critical thinking
• Shows solid judgement and decision‑making skills
• Exhibits strong problem resolution capabilities with streamlined processes
• Provides input on coordinating divisional product opportunities with additional services within the organization based on customer needs and enterprise goals

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

$67,500‑$86,670

No

Cardinal Health offers a wide variety of benefits and programs to support health and…