Health Access Partner

PURPOSE

The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with physicians, nurses, and administrative staff. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments

Job Posting

Title:

Health Access Partner

Hiring Department: Dell Medical School

Position Open To: All Applicants

Weekly Scheduled

Hours:

40

FLSA Status: To Be Determined at Offer

Earliest

Start Date:

Ongoing

Position Duration: Expected to Continue

Location: AUSTIN, TX

Job Details:

PURPOSE

The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with physicians, nurses, and administrative staff. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments

Responsibilities

Schedule Patient Appointments

• Schedule, cancel, and reschedule patient appointments.
• Coordinate with healthcare providers to ensure availability.
• Manage and prioritize appointment requests based on urgency.

Patient Communication

• Communicate appointment details, changes, and cancellations to patients.
• Answer patient inquiries regarding appointment schedules.
• Provide information about clinic services and procedures.

Insurance Verification

• Verify patient insurance information prior to appointments.
• Communicate with insurance companies to confirm coverage.
• Ensure accurate billing and collections.

Maintain Patient Records

• Update and manage patient records in the electronic medical record (EMR) system.
• Ensure confidentiality and accuracy of patient information.
• Generate reports on appointment statistics and patient flow.

Coordinate with Clinical Staff

• Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.
• Ensure smooth and efficient patient flow.
• Address and resolve scheduling conflicts.

Required Qualifications

• High School Diploma/GED
• At least 2 year(s) of experience in similar role.
• Basic computer skills and familiarity with scheduling software.

Relevant education and experience may be substituted as appropriate

Preferred Qualifications

• Associate's Degree with at least 4 year(s) of experience in healthcare setting.
• Advanced proficiency in scheduling software and customer service.
• Certification in Healthcare Access Management (CHAM)

SALARY RANGE

$43,500 + depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment
• Repetitive use of a keyboard

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity

Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.…