Front Desk Specialist

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Southwest Pediatric Associates, Austin, TX, US

2 days ago Requisition

JOB DESCRIPTION Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.

Non-Exempt

Practice Manager

Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member

Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms

Responsible for obtaining patient demographics and verifying insurance information at each visit

Perform patient check in/out

Collect all insurance copays, balances and uninsured payments at the time of service

Maintain individual bank and prepare end of day report to management for balancing and sign off daily

Process payment plan agreements

Control all patient access beyond lobby

Maintain waiting room and front desk area in neat and orderly condition

Maintain knowledge of all health forms required for each visit and verification of storage in EMR

Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others

Regular & prompt attendance on agreed upon daily and weekly start and end time.

Assist with clinical inboxes as needed

Other duties as assigned

Required

High school diploma or equivalent

Preferred

One year of customer service experience

This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements.

The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location.

If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.