Hospitality Director of Parking Operations - Austin, TX

Hospitality Director of Parking Operations - Austin, TX

Address:
Austin, TX

Compensation: $ - $/year

Job Description

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re experts!

The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

$100k – $105k

Up to 15%

The Director of Operations, Hospitality supports the General Manager with a complete oversight for financial, operational, safety and service success at all hotels within the market. The DOO is directly responsible for all operational aspects in the city/market with oversight from the General Manager.

• Responsible for the financial, operational, safety and service success at all hotels within the market.
• Managing, planning, scheduling, training, and directing the activities of all hospitality management.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

• Ensure daily stand up meetings and resume meetings scheduled by client are attended by either Area Managers, Hospitality Managers or Assistant Hospitality Managers.
• Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift through Hospitality Managers, Assistant Hospitality Managers, Supervisors, or Shift Leads.
• Assist with the management and development of the Hotel teams to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process all Hospitality accounts.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Process and resolve any and all safety concerns within Hospitality accounts, using the National Safety & Training Manager, Hospitality as a resource where needed.
• Managing, planning, scheduling, training, and directing the activities of the Hospitality Silo within the market.

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for planning and executing plan for the opening of all new hospitality locations within the market.
• Participate in any and all proposals, underwriting, and presentations for hospitality related business development within the market.
• Prepare, review, and submit parking agreements within the market to the General Manager for completion.

• Responsible for ensuring claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting are occurring consistently within the market.
• Responsible for overall financial success including audit compliance and ensuring Hospitality accounts follow audit protocol.
• Responsible for ensuring payroll processing is completed successfully at all hospitality accounts;
  Including sign off on hours in timely manner; collaboration with the local payroll department to ensure pay data is completed properly; and working with…