Front Office Agent; PT- Carpenter Hotel

Join to apply for the Front Office Agent (PT)- Carpenter Hotel role at Hyatt
. 4 days ago, be among the first 25 applicants.

The Carpenter Hotel is a neighborhood spot in South Austin that celebrates community, creativity, and good hospitality. We’re part of Bunkhouse, a family of hotels known for thoughtful design, genuine service, and a sense of place. Whether guests are here for a stay, a coffee, or an event, we aim to make everyone feel at home.

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace

The Front Desk Agent is the first point of contact for our guests—warmly welcoming them, assisting with check‑in and check‑out, and ensuring their stay is comfortable and memorable. You’ll help with room assignments, handle guest inquiries, process payments, and communicate with other departments to keep things running smoothly.

This role calls for someone who’s friendly, dependable, and enjoys creating a great experience for others. The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies. Furthermore, all team members must develop and maintain the company’s culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.

• Adhere to all standards of operations, policies, procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional and personalized manner
• Take hotel reservations accurately and efficiently
• Assist in the development and implementation of special projects
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain a positive relationship with all employees and guests
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Issue guest safety deposit boxes as requested
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
• Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

• High School diploma or general education degree (GED).
• 6 months of related experience in the hospitality or service industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Requires excellent communication skills, both verbal and written.
• Must be able to speak, read, write, and understand the primary language(s) of the workplace.
• Ability to speak effectively before groups of employees or guests.
• Ability to learn and perform all essential job functions accurately and safely.

• Entry level

• Part‑time

• Management and Manufacturing

• Hospitality

Austin, TX $59,000.00-$65,000.00 2 weeks ago

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.