Reservations Agent

Join to apply for the Reservations Agent role at Commodore Perry Estate, Auberge Collection
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A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate is a modern interpretation of a residential estate from eras past. Guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate brings a new level of contemporary glamour and whimsical soul to the city in the form of a full‑service Hotel, private Mansion, Lutie's Restaurant, an over‑sized outdoor pool, and exquisite outdoor and indoor event space.

As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

Embark on a journey of refined hospitality as a Reservations Agent at Commodore Perry Estate/Bowie House, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele.

As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays.

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information and adding information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resort and other information including:
• All resort facilities/services offered and hours of operation
• All accommodations, layout, décor, attributes and locations
• All studio rates, special packages and promotions
• All spa treatments and offerings, their benefits and costs
• Daily stats, including availability
• Entertainment/ special events scheduled on property and in the area
• Directions to the resort from airports and other major landmarks
• General info, descriptions and directions for local services, restaurants, wineries and points of interest.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow‑through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co‑workers as part of a team.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. With 30 one‑of‑a‑kind properties, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Entry level

Full‑time

Other

Hospitality

Location:

Austin, TX | Salary: $59,000.00‑$65,000.00 (3 weeks ago)