Housekeeper, Hospitality ​/ Hotel ​/ Catering

Housekeeper

Location:

Austin, TX. Salary: $650 – $900 per week (approximately $1,000–$1,400 per month).

Employment type:

Full‑time.

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations: greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: all team members work together to contribute to great guest satisfaction scores.
• Recovery: handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: strong knowledge of all features of the hotel facility and amenities.
• Events: awareness and support for all groups and events at the hotel.
• Technology: understanding of relevant technology for each role.
• Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness: all areas, both front and back of the house, should be kept clean and well‑organized.
• Sparkling Clean Work spaces: all areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In: clean guest rooms and public spaces as needed, ensuring the hotel is well‑organized and safe.
• Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality: checklists to 100% accuracy; all operational checklists completed accurately and on time.
• Shift Handover Reports: accurate and on time for effective shift‑to‑shift communication.
• Flawless Uniform: all team members must wear a clean, approved uniform, be well‑groomed, wear a nametag and smile at all times.
• Communication: clear, honest, and professional communication between team members.
• Can Do Attitude: willing to stretch beyond traditional role to meet the needs of the business and guests.
• Collaboration:
  
  all team members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

• Pre‑cleaning and stocking: complete all pre‑cleaning duties including stocking room supplies and tools on the assigned work cart, attending morning stand‑up meetings, folding and/or assisting with dirty linen in the housekeeping laundry room.
• Clean and stock rooms: thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional cleaning projects: as assigned by direct supervisor in storage rooms, public spaces, guest laundry, room deep‑cleaning activities, as needed; all front and back of house areas should be well‑organized and clean.

• Happy Guests:
  Management performance ratings, guest satisfaction scores, intent to return.
• Spotless Cleanliness: GM/AGM spot checks, leadership walk‑throughs, guest ratings and reviews.
• Product Consistency & Quality: checklist tracking, management performance ratings, guest ratings.
• Teamwork: management performance ratings.

• Experience in hospitality, service, consumer‑facing franchise or related field preferred.
• Can‑Do Attitude: positive attitude and willingness to learn.
• Ability to Follow Guidelines: understand and follow established guidelines and procedures.
• Handle Pace and Pressure: work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution: effective at listening to and resolving concerns of co‑workers and guests.
• Communication
  
  Skills:
  
  convey information and ideas clearly.
• Hospitality and Guest Service: desire to serve all guests.
• Age Requirement: 18 years of age or older.
• Schedule and Travel: willing to work a varied schedule including evenings, nights, weekends, and holidays.
• Clock‑in/Out: arrive and clock in on time, never work off the clock.
• Breaks: clock in/out for breaks at the designated time.
• Call Outs: provide sufficient notice when calling out for a scheduled shift.

• Stooping, bending at waist; requires lower extremity and back muscle use.
• Climbing…