Afternoon​/Evening Hotel Valet Attendant - Otis and AC Hotel Austin

Afternoon/Evening Hotel Valet Attendant - The Otis and AC Hotel Austin

Join to apply for the Afternoon/Evening Hotel Valet Attendant - The Otis and AC Hotel Austin role at Towne Park.

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

Towne Park is a place where you can make a difference and create smiles every day.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. The hourly base pay range for this position is $10-$12 per hour plus $12-$14 per hour in tips.

Work Schedule: The work schedule for this position is dependent upon hotel business volumes which will be discussed during the interview. Afternoon/Evening availability is recommended.

Benefits: Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401(k) retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Seasonally and temporarily assigned roles are not eligible for the benefits outlined above.

Summary: The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The role includes parking and retrieving guest vehicles promptly and safely, assisting guests with luggage, and delivering a high‑quality customer experience during arrival and departure.

• Maintains a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; greets guests within five feet with a professional greeting; uses guest last names during interactions. (25%)
• Uses proper phone etiquette and presents the hotel professionally while away from the station. Requires posting time in designated areas. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with luggage storage, opens all vehicle and hotel doors, and protects vehicle contents. (20%)
• Assists guests with directions, taxis, reservations, and other inquiries; provides information about amenities and attractions; delivers messages, items, and/or services as requested; shuttles guests to approved locations. (10%)
• Explains parking rates and retrieval procedures; issues claim checks only after receiving vehicle keys and collects them prior to issuing keys; consistently completes and maintains ticket information; calculates revenue as needed. (35%)

Education: High school diploma or general education degree (GED).

Required Licensure, Certification, Etc.: Must hold a valid driver’s license for the state of employment.

Work Experience: One (1) month related experience and/or training or an equivalent combination of education and experience.

Knowledge: Principles and processes for providing customer and personal services.

Skills:

• Ability to read, write, and comprehend standard English language and simple instructions.
• Ability to write simple correspondence.
• Ability to present information effectively in one‑on‑one and small group settings.
• Basic arithmetic ability (addition, subtraction,, division with units of American money).
• Ability to understand 24‑hour and military time systems.
• Ability to understand rates applicable to time passed.
• Operating a manual transmission is highly desirable.
• Perform parallel parking.

Authority To Act: The job is fairly routine; the incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified frequently.

Budget Responsibility: The employee has control over available resources only.